Control panel crashed after adding server

tuypi

Hello,

I think I broke my main server.
After adding a new server I tried to add database on it and now in the main control panel, on "servers" section I only get a spinner.

For some minutes it showed the main server and a empty block but now not even the main server is shown. I tried to restart several times without luck.

Is there any way of removing this new web server from the command line?

mendozal

tuypi Do you have a firewall with your hosting provider? Maybe traffic is blocked between those servers.

It happened to me and I allowed all traffic from and to the main server.

tuypi

Thanks mendozal Maybe this was caused by firewall.

I am just evaluating enhance, so the new server was launched on an AWS instance that I deleted after the issue was raised, so I can not create a new server with the same IP to test.

Just in case something similar happens in the future while in production, is there any way to remove it from the command line or by directly in enhance database?

kyzoeadmin

I can only advice you in sending a ticket to support, they will answer very quickly !

tuypi

Thank you! It seems that some hours later the service was recovered automatically 😅