Webmail app cannot connect to DB

cristianuibar

Hello,

Please advise on the following.

I get this error in my error.log for the webmail app on my CP.

The mail app / server itself in not on the CP server, separate machines.

DB Error: SQLSTATE[HY000] [1045] Access denied for user 'roundcube'@'localhost' (using password: NO) in /var/www/73dccb36-b4b9-4c79-adf1-a8e34f4a7c1c/public_html/program/lib/Roundcube/rcube_db.php on line 201

Adam

Is this the centralised webmail configured under settings->platform? Was the database role enabled on your control panel server when the central webmail was created? Can you try removing and re-creating the webmail website?

enhost

I had this issue when I first setup, but removing and re-creating worked for me. So I would give that a go

cristianuibar

Thank you, @Adam! Thank you, @enhost! You are both correct. Removing and reinstalling fixed it for me as well! Thanks.

InDev

@Adam Unfortunately, I'm currently facing the same issue with the latest version. When I try to delete the central webmail site via the interface, I receive an error.
Do you have any idea how I can clean this up?

"MySQL error: Io(Io(Os { code: 2, kind: NotFound, message: \"No such file or directory\" }))"

Jun 02 17:08:58 vm268 orchd[1609]: 2025-06-02T15:08:58.469682Z  WARN ThreadId(05) orchd::core::website: Removing site 86fcd767-553d-4b83-8a99-1576f2fc429c data
Jun 02 17:08:58 vm268 orchd[1609]: 2025-06-02T15:08:58.469718Z  WARN ThreadId(05) orchd::serverctl: Deleting org dc3515de-a3b2-4b09-8ccd-249bffcee0a8 site 86fcd767-553d-4b83-8a99-1576f2fc429c and all associated data
Jun 02 17:08:58 vm268 appd[818]: [appd/src/main.rs:78:23] task = StopContainer(
Jun 02 17:08:58 vm268 appd[818]:     12380,
Jun 02 17:08:58 vm268 appd[818]: )
Jun 02 17:08:58 vm268 systemd[1]: var-local-enhance-containers-86fcd767\x2d553d\x2d4b83\x2d8a99\x2d1576f2fc429c-da610c69\x2dcd27\x2d4200\x2d9411\x2daf0f66916e28-merged.mount: Deactivated successfully.
Jun 02 17:08:58 vm268 systemd-networkd[771]: veth12380: Link DOWN
Jun 02 17:08:58 vm268 systemd-networkd[771]: veth12380: Lost carrier
Jun 02 17:08:58 vm268 networkctl[13153]: Interface "veth12380" not found.
Jun 02 17:08:58 vm268 systemd[1]: networkd-dispatcher.service: Got notification message from PID 13153, but reception only permitted for main PID 846
Jun 02 17:08:58 vm268 systemd[1]: networkd-dispatcher.service: Got notification message from PID 13153, but reception only permitted for main PID 846
Jun 02 17:08:58 vm268 networkd-dispatcher[846]: ERROR:Failed to get interface "veth12380" status: Command '['/usr/bin/networkctl', 'status', '--no-pager', '--no-legend', '--lines=0', '--', 'veth12380']' returned non-zero exit status 1.
Jun 02 17:08:58 vm268 appcd[819]: [2025-06-02T15:08:58Z ERROR appcd::manager] Could not disable quota for 86fcd767-553d-4b83-8a99-1576f2fc429c, this is probably ok: Error { kind: Internal, msg: "Command `setquota` failed with: setquota: Error getting quota information to update.\n" }
Jun 02 17:08:58 vm268 orchd[1609]: 2025-06-02T15:08:58.594513Z ERROR ThreadId(05) orchd::error: Returning internal server error to the API: Error { kind: Internal, detail: None, msg: Some("MySQL error: Io(Io(Os { code: 2, kind: NotFound, message: \"No such file or directory\" }))") }