cPanel Import missing some DNS records

MarkD

Currently the cPanel importer only brings across MX records and the TXT record if the MX is detected to be remote.

I would like this "enhanced" 😉 to include the whole zone for all record types making a cpanel import almost complete.

I am aware that there is a planned feature on the roadmap for "Import DNS zones from bind format zone files." but there is no timescale on that feature and this is quite important for cPanel transfers.

MediaServe

MarkD Yeah I reported the same back on Apr 18, 2023:

https://community.enhance.com/d/447-cpanel-importer-known-issues

xyzulu

I wasn't aware any records were imported, for me the records set on the Enhance panel replace all records at Cloudflare (when connecting a domain). Could you explain wha you noted?

XN-Matt

"Currently the cPanel importer only brings across MX records and the TXT record if the MX is detected to be remote."

How are you doing it?

We've moved a few over and the TXT records have come regardless of MX state, as have MX (both local and remote).

MarkD

XN-Matt That was what Adam told us when we raised a support ticket about the missing DNS records.

xyzulu

My bad.. I saw cPanel and read Cloudflare 😉
I need more sleep..

MarkD

MediaServe Just circling back to this as we are looking at moving the next round of accounts over from cPanel. I did see your post in 2023 but it wasn't raised as a feature request which is why I created this post.

Basically, the cPanel import feature does not fully import the account as the DNS zone is not imported 100%. This means that for every cPanel account you import you have to manually check the original DNS zone for any custom A, CNAME and SRV records and re-create them after the import. We are now looking at performing whole server imports from cPanel to Enhance but this missing step is causing us serious issues.

How are people performing full server migrations without copying the custom DNS entries over?

XN-Matt

Unless the behaviour has changed in the most recent version, I don’t know. Maybe Adam can clarify?

gmakhs

MarkD No idea to be honest, and i do not understand why dns was skipped in the first place when they implemented the importer

XN-Matt

We've held off doing any more, they are a pain.

We need some records overwritten i.e MX but no way to do this either. Importer really needs some love as it is basic and has not changed since being released.

gmakhs

XN-Matt might change in 2026 🙂