I realize one of the big pain points in this industry is that Control Panel doesn't include billing.
I'd love to see a billing module included in Enhance that we can easily enable and disable, providing basic billing functionalities and connecting to Stripe/Paypal for payments. This would save us a lot of time and hassle trying to find and configure a third-party solution that is overkill for our needs.
When I say billing, it's only billing. I don't want to see any support ticketing system, Knowledge base, and all these features better developed and already available through specialized apps like our WordPress website, Live chat system etc.
We also don't want the billing to handle the emails to customers. Stripe allows us to send emails, and we can do this with our existing email system.
- Connection to Stripe/Paypal
- Manage suspensions/cancellations
I don't want in 2023:
- Ticketing system. We have better and cheaper solutions, live chat...
- Email marketing. Everyone has an email marketing solution already.
- Customer CRM. We have this already.
- Shopping cart. We don't need that. We have WordPress already and so many e-commerce solutions.
- Saving my customer details and credit card info. We are in the age of data leaks. Stripe/paypal does it better than me and clients don't want me to store their details.
I'd like to add that Stripe has a complete anti-fraud solution and sales funnels with upsells, etc. Their checkout is perfectly optimized, and you'll get the best conversion rate.
It even offers a customer portal to manage their subscription. This is the path all payment providers are taking.
Please let the payment gateway handle the billing/security/invoicing. No intermediates.
Future is about bringing every specialized solution's best and clubbing them together.
Apps trying to do everything will end up doing nothing well.
Could you do that at Enhance and shake this 20-year status quo?
PS: I know this is the route some control panels are now taking, which will show end of the year. Example: Runcloud will soon include a billing system.