Hello there fellow Enhancers,
I have this one, new website with email accounts (thats the first one in my only cluster). DNS is controlled by Enhance, email are served by Enhance as well (dedicated/separated server), website is hosted outside though (A record is pointing elsewhere).
I can not backup email accounts. As long as s3 backup is enabled.
After I've configured website I let it be for some time to let daily backup do its part. But it did not.
On the customer account in the Backups tab I can see that (empty) website is backed up properly. There is no database for this particular website, so it say 0, but in „mailboxes” column I can see red triangle icon with „Failed to complete backup” tooltip.
According to documentation regarding backup logs I did sudo docker logs orchd on Control Panel server:
2024-11-30T11:27:05.850324Z ERROR ThreadId(63) orchd::error: Returning internal server error to the API: Error { kind: Internal, detail: None, msg: Some("transport error") }
2024-11-30T11:27:20.698646Z WARN ThreadId(748619) orchd::core::website::backup::remote_storage: Error backing up website emails: not_found: S3 config not found
S3 config is definitely there and working, since there are daily backups there for anything but emails.
How can I tell what is wrong and how to fix it?
Backups using Enhance Backups are created just fine for every other website without emails. S3 backups are also there, for websites and databases.
I did try to create backup manually but results were the same. HTTP response from server did not contain any new information except "error" string in email status field and null in bucked-up mailboxes list.
After removing S3 integration I've created manual backup and it worked.
