This is a common question, and the answer is simple: when you manage a professional service, it’s not just a matter of changing panels when something doesn’t please you. We have active contracts that depend on Enhance, and a migration is not a trivial matter, especially when the panel itself does not yet offer a suitable migrator to facilitate this transition.
If there were an official tool to migrate from another panel to Enhance or from Enhance to another, the situation would be different. But, at the moment, the reality is that we are tied to the platform and, like any paying customer, we have the right to demand improvements and adequate support for the problems we encounter.
The idea is not just to complain for the sake of complaining, but to ensure that the service we are paying for meets our needs without compromising our customers’ operations.
In addition, Enhance itself promises several features on its website that it still does not deliver or, when it does, it delivers half-heartedly. If the product had all the tools advertised, including an efficient way to migrate, perhaps this discussion would not even need to exist. But while we pay for a service that doesn't fully deliver on its promises, we have every right to demand improvements and more transparent support.
I want to make it clear that this is not an attack on Enhance, but rather my view on a problem that has persisted for almost a year. The biggest problem here is not just the delay itself, but the lack of transparency in communication.
If there were a simple statement like "Guys, we can't deliver the update now, but it will be released soon (no date set)", that would solve a lot of the frustration. However, announcing a release date and then saying on the day that it won't be possible because "they found a problem", not just once, but several times, ends up damaging the credibility and security of the panel.
Those who work with hosting need predictability, and a control panel needs to convey trust. When deadlines are promised and broken repeatedly, trust in the platform decreases.
If the panel works well for you (Great), for some companies like us the panel is lacking in some aspects. And as a client of the panel, I have every right to complain and demand a position from the brand, saying that "complaints and demands for a paid project" is wrong or annoying and a gross error.
The community exists to help each other, but from what I see here, it seems more like a Samsung vs iPhone dispute about "which phone is better", instead of a real exchange of feedback and solutions.
