superhostingvip I would think, with the number of small releases over the past several days, that support is much more back-logged than normal, thus ticket time will grow.
Tickets are still THE way to report issues to the Enhance team. That way they can track, collate, prioritize, research and fix bugs.
I am waiting for things to shake out more before we update, but I am quite impressed with the Enhance Team's commitment to resolve the various noted issues as quickly as possible.
As I have watched, the one thing that deeply concerns me is the backup system changes. That is the one thing that seems to be sporadically reported as problematic. So, we will wait until it is sorted as to whether there really is a major problem, or not. Backups are mission-critical to our customer-base, so we cannot even consider an upgrade until we know it is 100% working at least as well as v.11
