NEW Enhance Roadmap: Page 7 - Enhance Control Panel

NEW Enhance Roadmap

JohnB

cPFence often related to general server administration rather than Enhance-specific issues. This type of client usually requires a lot of hand-holding and support resources.

I REALLY wish Enhance would be less... welcoming... to these types of users. Call me elitist but if someone can't even figure out the terminal on their own they will never be useful to the community or profitable. It's like asking how to SUM a column in excel in a professional Excel forum. If you don't know the basics learn those first and join the basic communities.

Stackoverflow solved this issue. People wanting their code fixed instead of learning didn't usually stick around because their questions would get closed or downvoted heavily.

cPFence

JohnB

We also wish all our clients were server admins, or at least users willing to do a bit of research in the knowledge base before hitting the “New Ticket” button. But realistically, that’s not going to happen anytime soon, not for us, and definitely not for Enhance.

Dataforge

JohnB Stackoverflow solved what issue exactly? Stackoverflow themselves sees how their community can be toxic by people who think they know better and those that don't shouldn't be there. Enhance doesn't need to go down that road to be known as being toxic and unwelcome to new users.

https://stackoverflow.blog/2018/04/26/stack-overflow-isnt-very-welcoming-its-time-for-that-to-change/

Let’s shift from “don’t be an asshole” to “be welcoming.” Many people don’t realize that we already have a code of conduct (cuz we gave it a funny name). Or that it already includes concepts like “belittling language is not okay” and “Be welcoming, be patient, … and don't expect new users to know all the rules — they don't.” But we need to show it to all users, and empower them to help us enforce it.

MediaServe

cPFence

... before hitting the “New Ticket” button.

I've been at this for 25+ years and I sometimes come across like that lol. I think many of us are so overworked and fried we sometimes miss the noses on our faces.

On our end I don't know why we get tickets asking for something so simple it should be obvious, but with so few details that require a half dozens responses to tease it out of them.

Support can be a long chain from client > reseller > host > vendor that I visualize a long line of bobbleheads shaking their heads in bewilderment.

blestaclub

8Dweb Have a look at Virtfusion if you're ever making a move for VPS! It's fantastic! But yes, I love being able to offer dedicated resources on Enhance! Real selling point! Well v12 was mostly a smooth process for me! Aside from a couple of little niggles! Onwards and upwards in our Enhance journey!

SystemFreaks

blestaclub for me was an interesting experience, 3 commands into the upgrade , backup server stopped showing a role, which was scary.
Meanwhile I had other backups so I just continued, only issue I faced after the upgrade was the permissions issues for doc root other than public-html, and on one small VPS, mysql oom issue that many had here .

I also noticed some drop in mysql performance, on one of the servers, but I do not believe thats enhance related .

all non important issues .

alenguav

blestaclub I have been reviewing the Virtfusion website and it really looks interesting.

JohnB

Dataforge Well. I didn't know about this. I really don't agree with them on multiple fronts but I'll admit I was wrong to say SO solved this issue.

Dataforge Stackoverflow themselves sees how their community can be toxic by people who think they know better and those that don't shouldn't be there.

Lets take a "low effort" question like "how do I replace the word "dog" with "cat" tagged JS HTML CSS.

The comments will be "google it" "duplicate [link]" "did you even try googling it?"

Is that toxic when its clear they didn't even remotely try and are posting in a professional space?

If join a pro chef forum and ask "How to make rice? I'm going to sell rice does this rice look flavourful?" I'm not going to get good results either. If I ask that in a hobby forum someone might help.

What does a professional community / forum gain by being welcoming and supporting low effort unskilled posters?

standtech

JohnB you wish All your customers were expert but SERVING is the business 🙂 Anyway, I hope you are doing well.

Kosta

1st April, day for jokes…

Is Debian Better for Linux server doing web hosting than Ubuntu? As is the mother of all…
Would you guys go for Debian instead of Ubuntu or other distros when comes available later this year the support for it?
Is it cheaper to maintain security updates on Debian ?

dweb

Kosta 1st April, day for jokes…

Is Debian Better for Linux server doing web hosting than Ubuntu? As is the mother of all…
Would you guys go for Debian instead of Ubuntu or other distros when comes available later this year the support for it?
Is it cheaper to maintain security updates on Debian ?

I'd easily go to AlmaLinux or Rockylinux.

Kosta

dweb I had some experience with Alma, I won’t mind to use it yeah

MediaServe

Kosta Probably comes to what you're familiar with. I wasn't a fan of Ubuntu much, always was a RedHat flavor of one or another for me, but Enhance pushed me into Ubuntu and I'm fine with it now. I really hope we get needed features and bug fixes (Redirects created the panel go into /.htaccess improper location, email roles moves losing DKIM, app roles losing Redis/Ioncube, staging sites with incorrect db/user values in wp-config.php, etc.) before supporting other distros.

JohnB

MediaServe with so few details that require a half dozens responses to tease it out of them.

Here is a story I got. Customer wasn't old or dumb enough to be this inept yet here we are....

The website isn’t working!!!!

What’s wrong with it?

It won’t let me in.

Are you getting an error message?

No, it just won’t let me in.

What happens when you try?

It loads, but I can’t get in.

Are you putting in your password?

Yeah, but nothing happens.

Nothing at all? No error?

Nothing it just says "Incorrect password."

[10 more rounds getting them to set new password only for them to say its still not working. ]

IT STILL WONT LET ME IN!!!!!!!!!!!!!!!!!!!!!!!!!!

Are you using the new password?

No.

Please try using the new password.

I don't remember it.

MediaServe

JohnB LOL that is epic!

I imagine this is the daily grind for all of us. I seem to fall into the same trap more often than I should. Today I was troubleshooting a relay denied error. I was looking at the SPF/DKIM for both sides of the email transactions (both on the same Enhance server) and all seemed to be fine AFAIK. Then I opened a ticket and @Adam said it was the email routing which was remote when it should have been local. I was certain I'd checked that first before looking into the SPF/DKIM stuff, but IDK. Such is life for me these days. Sometimes I feel like a dolt.

It is what it is.

pratik_asabe

JohnB hahaha... so true... we encounter with such clowns every now n then.. man thats painful for every single brain cell you have... in the end they just blame you for their infinite stupidity!!

twest

JohnB lmfao, relatable... How many times per day do you have to tell them to clear browser cache? Haha 😂😂😭

JohnB

twest

browser...cat you said? I don't like cats but my sister she has 3 cats and their names are....

8Dweb

Hello, IT... Have you tried turning it off and on again?
8D

bdd

8Dweb

it worked thank you!

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