One of the new features introduced in v12 was:
Automatic regeneration of internal certificates when a server IP is changed.
This works well BUT if you change the IP address of an Enhance backup server your backups will stop. There is a fix (provided to me by Enhance, though not so cryptic). I've been told this will be fixed in a future update, but since the new roadmap is out I have no idea when that will be. The fix is to run:
v12-upgrade update-all-website-backup-locations
..after the IP address change of your Enhance backup server. Run this on your control server.
I've added this to the list of commands for v12 we've been collecting here (since this forum is largely useless for this kind of information): https://github.com/xyzulu/enhance-related-commands/wiki/v12-cli-commands
I hope it helps at least one person and saves a support ticket for Enhance.