CP recover password email

nqnoc

Hi,

On v12 when someone tries to recover/reset password on CP. the recover email never arrives.

Can someone please confirm this on your end so I can confirm if is a bug or a problem just from my end?

Note: I have a external SMTP setup on the CP > Settings > Service and I have confirmed that server port 587 is open.

Thanks

xyzulu

nqnoc I’ve seen it recently work on my install, also v12.

Checked the email logs?

nqnoc

xyzulu What/Where email logs?

I have postmarkapp as SMTP and on their logs, no email as arrive. On Enhance I first tested without a mail server and now added a mail server. But I think for this to work, no email server is needed, since password recover feature only relates to the CP.

Any way to check the CP "mail" logs?

Just tested SMTP connection and is ok:
root@cp:~# telnet smtp.postmarkapp.com 587 Trying 63.35.51.189... Connected to smtp.postmarkapp.com. Escape character is '^]'. 220 p-pm-outboundg02a-aws-euwest1a.smtpservice.postmarkapp.com ESMTP p-pm-outboundg02a-aws-euwest1a quit 221 2.0.0 Bye Connection closed by foreign host. root@cp:~#

xyzulu

After updating to v12 you need to set the smtp gateway on the control server again.. this time it's in server > email settings.

nqnoc

xyzulu Went there and the SMTP as already set, since was inherited.

I just click on save it again and now it works! Problem solved.
I remember some time back here on the forum that saving again would fix the issue.
So this seems like a small bug.

nqnoc

Also I noticed that email was sent using English language, when this user as set other language on its profile.

mendozal

nqnoc there are no language translations for this, sadly.