Backup creation error: “No such file or directory (os error 2)” — anyone else? - Enhance Control Panel

Backup creation error: “No such file or directory (os error 2)” — anyone else?

jmsx

Hi everyone,
I’m new to Enhance and running some initial tests. When I try to create a backup for one of my sites I get this error:

{ "kind": "backupError", "activityObject": { "type": "website", "content": { "detail": { "ok": { "domain": "<my-domain>", } } } }, "context": { "error": { "content": { "detail": { "code": "internal", "message": "Enhance backup failed: Error { kind: Internal, msg: \"No such file or directory (os error 2)\" }" } } } }, "message": "Website backup failed", "createdAt": "2025-08-08T17:03:22Z" }
What I did

Uploaded the site files via the SSH account provided by Enhance

In the panel went to Backups → Create Backup now.

i can see a backups but its is very small (375.4 MB) but my site is around 27Gb

Thank you very much for your help. I am new to Enchance.

Adam

Is this a web server with the application role only and an external database server? If so, check the mysqldump binary exists. If it doesn't, run `apt-get install mariadb-client" then restart the php container for the website.

jmsx

Adam That has worked but with only two copies it has taken up almost 100gb of space. The copies must be incremental, right? Can I delete all the backups to start from scratch and fix it ?

Adam

It's possibly due to the previous failures, they would have left partial transfers behind but no de-duplication would have taken place since they are failed backups. Look for directories beginning wip- and remove them.