Baffled with Upmind

wav3front

Hi,

I was talking to Upmind support about offering free trials to users.
Apparently, it's possible to offer free trials for products, but...not with the user entering credit card details. That's not possible. You don't have to enter anything, you just open a free trial without entering any personal information.

Furthermore, what actually blew me away is that they dont even have email validation. When registering via Upmind, the email that you enter is NOT validated. This is nearly impossible to believe, but it's true.

So basically, anyone in the entire internet can enter scrap data and open a free trial.

What's the logic behind this?

slimx

Wrong forum mate. Shuold be posting in theirs

wav3front

They dont have a public forum anymore.

Orlando

I really wanted to like Upmind. The client UI is a breath of fresh air from WHMCS and the admin area is also easy to navigate. I loved the fact that you can translate every text in the UI into different languages and also you can limit payment methods by country.

However, it is way too limited being SAAS. There’s absolutely no way to develop you own modules and you are at the mercy of the Upmind’s team for integrations, but they don’t even update the product regularly. As of writing this, there have been no release notes for over 3 MONTHS.

Also there’s the simple fact that its SAAS so they have all of your client’s data and they are owned by another hosting group World Host Group, so who says they won’t try to scoop your clients down the road?

Needless to say, I’m migrating to WHMCS.

wav3front

Orlando Also there’s the simple fact that its SAAS so they have all of your client’s data and they are owned by another hosting group World Host Group, so who says they won’t try to scoop your clients down the road?

that's a scary thought.

jamie-laridon

Hey – this is Jamie from Upmind Sales

Regarding email validation, we are days away from rolling out an update which addresses this.

Regarding free trials, there are several ways to do this. I would love the chance to talk through with you and explain the options. If you’re open to it, please use the following link to book in a call with me.

https://meetings.hubspot.com/upmind/calendar

Thanks!
Jamie

wav3front

jamie-laridon Hey – this is Jamie from Upmind Sales

Regarding email validation, we are days away from rolling out an update which addresses this.

Regarding free trials, there are several ways to do this. I would love the chance to talk through with you and explain the options. If you’re open to it, please use the following link to book in a call with me.

https://meetings.hubspot.com/upmind/calendar

Thanks!
Jamie

Thank you for participating in the thread.
I did talk to the support about it, and I believe they too realized that the only method is via the Free trial functionality inside the product (promotions cannot work as they don't allow 100% reduction).

I did book a slot.

thanks
Alex

gmakhs

Upmind always been garbage, and being a SAAS no business who respects themselves should use them, imagine if they dont have emaill validation and they are out for so many years what else is badly made in their code, also being SAAS their downtime translates to your downtime, and you have no idea what they do with your client DATA and when they will decide to use it

wav3front

gmakhs imagine if they dont have emaill validation and they are out for so many years what else is badly made in their code

I really cannot understand how they didn't have email validation for so many years and they are rolling it out now. This has been an extremely basic feature of any registration on the internet for the past 30 years. I can't wrap my mind around it.

JohnB

wav3front I usually have email validation before any CSS is even added lol. Did they just hire a bunch of frontend devs and one poor bastard is trying to connect everything in a one man backend setup as quickly as possible?

This is why I don't work with startups its always more important that the interface or animations are cool over a solid backend because all they care about is getting customers immediately with a pretty interface and won't spend the time to make a solid backend development. Technical debt becomes crippling faster than expected and now what should be a simple 5 hour change is a 5 day change 5 new bugs that customers find because who needs unit tests.

Zoinkies

Upmind is garbage.

standtech

Anyone Migrated from Upmind and where ?

slimx

standtech ClientExec 🙂

gmakhs

standtech I never used it , made an account saw its garbage and moved on, i use BLesta and Whmcs both are good

standtech

slimx Thanks, how's your experience with their API integration interface?

slimx

standtech
10/10
It's been great.
Learning curve hurt.. don't get me wrong.
But once you get used to it, all the things you said "Why the f*** is it like this?" to.. become a "Oooow lucky it's like this" lol