Backups - ability to exclude some folders and files - Enhance Control Panel

Backups - ability to exclude some folders and files

ferrokot

Hello,

I’ve recently started encountering recurring issues with some websites hosted on Enhance, especially larger ones.

For example, websites with _60k posts that use cache plugins (like file-based caching or object cache stored in files instead of Redis) generate a massive number of small files — sometimes tens or even hundreds of thousands.

This leads to several problems:

Extremely slow backups - sometime takes 1-3h
Control panel becomes partially unusable during backups
Missing backup status visibility
No way to exclude directories from backups
No flexible backup scheduling (per timezone / per server / per site)

Summary of requested improvements:

Backup progress visibility in UI
Proper UI handling during running backups (disable/lock actions DNS, backups, DB, etc with explanation for customers)
Ability to exclude directories from backups.
More flexible backup scheduling (per server/site, timezone-aware) - maybe it makes sense to provide the ability for customers to set up a preferred time for backups and it can resolve all issues with timezones,as only a small % of customers care about that.

These improvements would significantly enhance usability and reduce server load, especially for larger or cache-heavy websites.

ecomlabs

webdig

CiprianS

ferrokot

Also, it makes sense to add the time that was spent on backup creation, at least for Admins - it will be very helpful to detect problematic websites and then exclude some folders to resolve the issue.

rgazetta

++1

marowi

WebGee

Agree, specially to exclude backups archives created by WordPress plugins.

twhiting9275

Backups just need a massive overhaul, and to be handled properly overall

1: Accounts need to be allowed to be blocked from backups. I really don't care about that 200 gig nextcloud being backed up.

2: Proper backup methods need to be available. I should be able to manually sync backup archives automatically from A to B, without having to go through the steps of logging in, selecting the account, having to do all of that to just download an archive via browser. This is just a mess

3: as mentioned here, directories should be allowed to be skipped. Not so sure about file types, but this is not unreasonable either

4: Scheduling needs to be done properly. As it is, you almost have to be a rocket scientist to understand what schedule , how many, etc. Just make it simple, uncomplicated

The way enhance handles backups is just a disaster. It needs to be rewritten from the ground up

slimx

twhiting9275 1: Accounts need to be allowed to be blocked from backups. I really don't care about that 200 gig nextcloud being backed up.

Actually they did fix that in the latest update > Websites > OVERRIDES > Website Backups