I would like to raise a discussion regarding account suspensions when customers use external email providers.
Currently, when an account is suspended in Enhance, the website and hosted services are suspended as expected. However, an increasing number of customers are using external mail platforms such as Google Workspace or Microsoft 365, with their MX records pointing outside the Enhance infrastructure.
In these scenarios, account suspension often loses much of its effectiveness. The website becomes unavailable, but email continues to work normally. From the customer's perspective, the most critical service is frequently email rather than the website itself. Staff can continue sending and receiving emails, business operations continue, and in many cases there is little incentive to resolve the issue quickly.
This creates a challenge for hosting providers, especially when suspensions are related to overdue payments, abuse cases or policy violations.
Would it be possible to introduce an optional suspension mode at DNS level?
For example:
- Temporarily disable the DNS zone when an account is suspended.
- Replace the DNS zone with a suspension zone/template.
- Optionally suspend DNS records while preserving the original configuration for automatic restoration upon unsuspension.
- Allow providers to choose whether DNS suspension should affect the entire zone or only specific record types.
Such functionality would provide a more complete suspension mechanism and ensure that externally hosted services cannot continue operating indefinitely while the hosting account itself remains suspended.
I would be interested to hear whether other providers are experiencing the same issue and whether this could be considered for future development.
