Automatically detect and set Local or Remote email routing type. [ROADMAPPED]

mendozal

A client has their domain/dns and email services hosted in another place. I recently discovered they weren't able to receive any email sent from other users from my enhance instance.

The issue was that the "Mail routing settings" option was set to Local, but it should have been set to Remote. Once updated, emails started to work.

Is it possible to auto detect when a client has a third party email solution and automatically configure their routing as "Remote"? It would save some time and avoid some support tickes since clients don't realize this right away.

Thanks.

Adam

It's definitely possible. It can be problematic for customers using inbound proxy/filtering services and it would need to be frequently polled. What we're planning as a first step is to send a notification to the account owner if their MX appears to be external which would hopefully avoid the situation you experienced.

mendozal

Yes. That's a good option. They would he able to fix it quicker.

Aliysa_Enhance

This has been added to the roadmap with a scheduled release of August: https://enhance.com/support/product-roadmap