Backup Restore Issues

PradeepC

Hello Team,

We are currently facing issues with backup restores. Sometimes the permissions of public_html folder are not replicated properly, sometimes the databases are not restored properly.

Have tried with multiple clients, and everytime a different issue is cropping up. We have to then restore it manually for them.
Could you please investigate this on priority and let us know why is backup not working as intended?

Adam

Sorry to hear you're having backup/restore issues.

Can you provide some more info in a support ticket? The output of "docker logs orchd" on the control panel server and "docker logs mysqlcd" on the database server where the database is being restored would be helpful.

PradeepC

I will send it shortly.