the ionCube Loader for PHP needs to be installed.

cloudoctet

Hello enhance members,

I am trying to migrate away from ServerAvatar and Cpanel to enhance. trying to install whmcs but getting the following error..

Script error: the ionCube Loader for PHP needs to be installed. The ionCube Loader is the industry standard PHP extension for running protected PHP code, and can usually be added easily to a PHP installation. For Loaders please visit get-loader.ioncube.com and for an instructional video please see http://ioncu.be/LV

now in Cpanel this would have been an easy job just toggle a box and php extension however find it pretty challenging to do in enhance. i have enabled the ioncube loader under developer tools but getting very little joy. any pointers will be highly appreciated.

8Dweb

cloudoctet

If you have any other issues getting WHMCS running, hit me up here. I just spent a few days getting a very specific WHMCS install working on Enhance. One thing is that the modules that dial home (if you use 3rd party paid extensions) will choose the local container IP.

This may cause an issue with some vendors, but, after I contacted them, all of my vendors made adjustements.

I also have some very specific plugins that do not like php 8.1/8.2 so I have had to revert back to 7.4 temporarily.

Matt

PDudeP

cloudoctet

Are you on Ubuntu 24.04?
Because I added a fresh 24.04 to my cluster and a website that needs IonCube loader doesn't work.
Moving it back to a 22.04 and it works again.

Can this be related?

8Dweb

Go to your domain, select Advanced > Developer tools > Scroll down to Ioncube.
You can enable ioncube for 7.x 8.1 and I think as of today, 8.2.

Matt

CloudyBlake

8Dweb I am trying to get my whmcs stood up on enhance. Oops page and debug on showing nothing. Trying to figure out where to look. Opcode cache off.

bcmllp

8Dweb Trying to get a new stock install of vanilla WHMCS 8.10.1 on a new enhance site but same issue as OP. I've verified IonCube is toggled on in Developer Tools but it doesn't seem to make a difference.
I have a info.php file in the public_html folder for the site and it does not appear despite restarting the server or restarting the PHP container.
Any help with this would be much appreciated!

Adam

bcmllp

Since version 4.0.0 Enhance attempts to fetch the ioncube loader files when appcd is installed. Check your server can reach downloads.ioncube.com. If it can, it might have been a transient issue in which case you can either run:

apt install --reinstall appcd

Or copy the loader files manually:

curl  -o /tmp/ioncube.tar.gz https://downloads.ioncube.com/loader_downloads/ioncube_loaders_lin_x86-64.tar.gz 
tar --strip-components=1 -C /usr/local/ioncube -xf /tmp/ioncube.tar.gz

Then finally restart the PHP container for the website under "developer tools" in the website dashboard.

CloudyBlake

Adam I did this, Ioncube is running, but whmcs still not working. Have opened ticket with them. I have a pretty vanilla install so clueless what the issue is and I've turned on every php error thing I can find and nothing.

xyzulu

WHMCS doesn't support php past 8.1, so check that as well. It doesn't need anything special on an Enhance cluster.

CloudyBlake

xyzulu Yep, set at 8.1, which is what I was using on serverpilot where it still works. Also turned off opcache and even modsec.

Adam

Send a support ticket and we'll take a look. Ioncube is very common and should work without any special effort.

CloudyBlake

Adam I don't think it's an ioncube issue, because if I turn it off I don't even get the oops page.

I'm letting whmcs support chase this first, it's their software and getting errors should be this hard. I'll send in a ticket if they punt.

I've been using whmcs for over 10yrs and never had these kind of issues with a move but we'll see.

I'm playing with upmind, but seems like it take 20 extra clicks to do many same things. Still going to give it a go.

xyzulu

On OLS I have opcode cache enabled, memory limit of 1024M and max input vars at 9000 and have no issues with WHMCS. WHMCS support are pretty useless without wanting full access (We will never give due to privacy issues/security).

CloudyBlake

xyzulu I'm using apache. I don't mind them getting into the control panel to check. They can't login to the system because it won't even run! Running on Apache, btw.

But I understand what you're saying. I've given them all the pertinent info up front, but I expect all the basic questions assuming I can't spell php and not reading the initial info I gave them.

CloudyBlake

xyzulu Another fun thing, I tried posting to whmcs forums first, have had account since '08. My account marked 'Retired' and all the tech/troubleshooting forums are hidden when I'm logged in. Have a ticket in for that as well.

CloudyBlake

xyzulu You weren't kidding. I gave them the info but they didn't read it and just looke at the old url and the fact I have it in maintenance mode and they want me to resolve that first even though it's diff server and not the documentation I put in the ticket. An Oops white page is not the same as maintenance mode.

<sigh>

xyzulu

You will need the .htaccess WHMCS directives as well..
Are you doing a new install or a migration? If a new install (good for testing) I always prefer the cli method here: https://docs.whmcs.com/getting-started/installing-whmcs/install-on-the-command-line/

(I do updates the same way, via the cli)

CloudyBlake

xyzulu It's a migration, didn't think to try fresh install to test the environment. I don't have any nonstandard plugins, and I've moved lots of whmcs installs over the years so I think I need to step back to some basics.

I'll play around and let you know, I appreciate the input!

xyzulu

Just do it yourself.. I am sure it's installable.. others using Enhance run WHMCS as well..

8Dweb

I had some issues with WHMCS at the start, so I rolled back to php 7.4 at that time, and still run it under 7.4. There are also some issues with the IP that WHMCS sends when it calls home, and this also affects some other plugins.

Make sure you go over your ini file with a fine-tooth comb and check for proper syntax. Start with everything inside the web directory, then move out all the folders and files that WHMCS recommends in their security settings.

I also only run WHMCS on Apache.

xyzulu

8Dweb There are also some issues with the IP that WHMCS sends when it calls home

WHMCS have a fix for that if you contact them.. it's something they can adjust on their end so a container IP change doesn't lead to the need to re-issue the license.

CloudyBlake

8Dweb I did try the 7.4 rollback but was no diffence.

Thank you for the suggestions, I will take a look!