Resource Limit Clarification

twest

I read all the old threads on this, sorry I am asking more because it doesn't seem logical from what I read.

On this post from Feb:
https://community.enhance.com/d/248-understanding-system-resource-limits/8

It was said "For example, if you have a plan with a memory limit of 4GB and 5 websites then the maximum memory that customer can consume is 20GB.". So if we sell a package that allows 5CPU, and that customer adds 10 sites to their account, then their package/account can consume 50CPU of resources? If we allowed unlimited addon domains then one customer could easily consume all resources on the entire server?

That's going to be hard to navigate without closely managing addon sites, or setting strict limitations to number of domains customers can add per package. When I setup a package with limits, I expect the customer shouldn't be able to use more than those limits defined in the package they purchased, but all the threads/answers I've read about so far seems to indicate that the limits of a package multiply on a per-site basis.

I'm not really sure how that is conducive to a 'mass hosting' strategy, seems like a recipe for resource consumption disaster - and considering how we have basically zero tools for analyzing resource consumption on a per-account basis it seems orders of magnitude worse.

twest

Ahah! Okay I think I found my answer... I was confused by the terminology of "website" in enhance. Also confusion about what an Addon domain is, or how it's different from a regular "website" in the Enhance system...

In my testing I had added a second website to a customer account, which inherited the "package" limits as its own standalone website... What I should have done is opened the customers 1st website, then gone to Domains, then added an Addon site. THEN the addon site can not consume more system resources than the whole package/etc. in my scenario.

Wow, that's a really different way for me to think about customer accounts in relations to websites. I like it since it means I can let one customer account have multiple "containers" for their sites if they want to pay $ for it.

So for me to get a similar standard cpanel style setup, all my packages will have a limit of 1 "website", that way any additional "addon sites" don't get free bonus resources or whatever...

Boy, figuring this out was not easy. I'm glad this feature/capability exists, because I have many clients that have multiple cPanel accounts (so they can have dedicated resources to the sites in each different panel), so this capability can help make organizing things easier from a customers perspective... Just figuring it out as a host and the terminology messed me up 🙂

Hope this is helpful for someone else!

Dan

twest I was confused by the terminology of "website" in enhance.

A common occurrence. Why they don't let us change this terminology or change it in the base product is a mystery.

twest

Dan yeah ones I searched "addon domains" then I got to the threads that had my same issue lol... I agree it needs a name change, "account" or "container", anything to give designation as a "thing that contains websites" you know. The term "website" for that is just so weirdly placed, I wonder how many support emails I'll get from people asking where all their "websites" are because they have to find them in the addon domains section lol