Change "website" To "account" Or "container"

twest

Let's beat this dead horse some more lol

I'm getting terrible feedback from people when trying to recommend Enhance. The verbiage for "website" all on its own is preventing adoption. That's crazy?! As a basic business decision, this term needs to change so Enhance can actually get its foot in the door for mass adoption. Here's some of the feedback I've seen from other hosting companies, all stemming from this one thing. Keep in mind this is from ONE forum thread, I've run into the exact same issues recommending Enhance on multiple different sites/forums:

"Are you sure about the price? On their website, it says is per domain (website), if is per domain can be more expensive than cPanel"

"I also think using the term "account" would be better and clearer to understand."

"It's totally dumb, imho, that they have chosen to totally repurpose an English word that's well-defined as something totally different."

"The word "website" is already well defined - it does not mean account - it does not mean multiple websites."

"Why they've chosen to totally disregard the actual definition of the word and to try to use it in some quirky and new way ... is beyond me. Honestly - this alone is one of the primary reasons I haven't given them a try. If they can be this bad with a single well-defined word - what else are they horrible at?"

"Some will say it's just a small thing and I'm making a big deal out of nothing - and maybe you're right - but really? Since when is an account that can host numerous websites, "a website"?"

"It looks nice so I wanted to play around with it - but the whole "website" == "account" thing has kept me from even trying it."

"I feel the same! When company's try to be "cute", I am OUT THE DOOR!"

"I don't understand why they chose to deliberately create an unnecessary cause of confusion."

"So immediately you have some serious confusion there for the end user. It's absolutely, mind numbingly stupid. I think the problem is that they made a HUGE mistake in using this idiotic terminology in the first place and now they don't want to lose face and won't change it."

"It's clearly so you can have websites for your websites if you need more websites in your websites."

"If someone can mess up a well-established terminology, they can also mess up well-established security practices. It might seem far-fetched, though. But when you think there are hundreds of ways to maintain isolation without confusing most people, yet they choose to use that term, it suddenly becomes not so far-fetched."

It's embarrassing. What do we tell people about this? We explain how the term means blah-blah and not blah-blah, then we have to explain the difference between customer/organization account > packages > websites > domains, etc... Something this silly shouldn't be such a major issue when recommending Enhance, this is an elementary issue causing a major negative view on Enhance.

8Dweb

LOL, that was painful to read. Clearly a lot of conflation on the part of the naysayers. I figure it is Enhance's responsibility to market their own product, so, let them deal with it. Most times people who won't try a new product have already made up their minds, and just use excuses to continue working in their pre-conceived bubble.

Enhance has a long way to go in a number of areas, but we have found it stable enough overall. One reason many of our own customers have complained is that they cannot just click on a "logs" section and see live / stored website logs, but, they are very happy with fast sites and rock-solid backups.

twest

8Dweb the new logs section is pretty awesome though aye? Can't wait to see it start recording other valuable infos in a v2/v3.

Yeah I agree about preconceived notions, a lot of people have gotten so deeply embedded in their cpanel/da/other panel setups that they can't even imagine ever changing or including a different system in their lineup. I'm just tired of getting this same bad feedback every time I try to cheer for Enhance. I'm just a happy user and I think it would be a great panel for a lot of other people's needs as well, so I want to tell people about all the features - but always get stuck behind this one dumb thing, ugh...

Rich

There is a friction point here, but like 8Dweb alluded to, its naysayers complaining. Instead they'll miss out on a good thing because they wasn't openminded enough to investigate themselves. As the saying goes: you can lead a horse to water but you can't make it drink.

I've gotten used to it, but it was little jaring to start with. After seeing the dynamism of the sites and how modular everything is. I am at a loss to think of a better more accurate term. Container is probably the closest, but not so end-user friendly. Packages are like accounts, and Customers are like users. Website(s) are quite fluid in where they could live in an estate. Being part of at least A container somewhere, and the first container being the root domain (website)

I honestly see this as an artifact of enhances success on truly modularising everything and making it so fluid.

Customers>Packages>Websites(s)

Customers>Packages>Container>Website(s)

Or is it Packages are in fact themselves containers? I thought the root website was the primary container of website(s)/domains, giving you the opportunity to put other domains/websites within that space. Or separate it for more security.

There more we can discuss it as a community the easier it would be to find a way to explain it to others. Not necessarily changing the nomenclature, just a more articulated way that's better received.

psybox

twest you mean like this? https://www.webhostingtalk.com/showthread.php?t=1909415&page=2 (Please remove if links aren’t allowed)

twest

psybox on LET and Reddit too! Even talking to colleagues on Skype I get "wtf is that website billing scheme", then have to explain what a website is. It's an uphill battle :/

Imagine how many users we're missing over this one little thing...

psybox

twest yes, I am on those too and also just replied to the other wht thread. Suggesting that the terminology could create a security issue or that because a British company is somehow misusing the term website then they could potentially be misusing technology, it’s gone too far. I use many products and they all have different meanings to several same phrases and words.

twest

Rich packages aren't containers, but since they can limit how many "websites" are allowed per package they essentially decide how many "containers". Each container gets its own dedicated resources, so you wouldn't necessarily want to sell a cheap package that had "unlimited websites" because that would give the user unlimited reign to use your entire servers cou/ram/storage... So how do you market that to a layman user? You can't say "limit 1 website unlimited domains", it's confusing. How can you market such an oddity to potential customers? It's impossible because it goes against the meaning of the word, doesn't make sense.

Sure you can sell a package that allows multiple "websites", but you'd do so with the understanding that the end user is getting x-resource allocation per "website". A regular hosting customer isn't going to understand that, so they would think "wow hosting 2 websites here is much more expensive than hosting elsewhere", because elsewhere they're buying an "account" that is marketed as being able to host "2 websites" or whatever.

It just muddies everything from the user experience in the panel all the way up to a host trying to sell/market their services.

JohnB

psybox Suggesting that the terminology could create a security issue or that because a British company is somehow misusing the term website then they could potentially be misusing technology, it’s gone too far.

LOL. I hope if a customer spots a typo on an email they don't think "I bet he leaves ports open and uses weak passwords because hes careless when he types"

JohnB

On the pricing page it literally says "included: Sub / addon / alias domain names" Below that:

Am I charged for Addon, Alias and Sub domains?
No, there's no charge for Addon, Alias and Sub domains. You are only billed for hosted websites (defined below).

Seems pretty clear to me.

Most times people who won't try a new product have already made up their minds, and just use excuses to continue working in their pre-conceived bubble.

This! These people go to the homepage click pricing and don't scroll down. They just see $ / website and back out with their excuse.

If it was changed there would be other people comaining that "container" or whatever is confusing.

To me this is like someone who responds to "click the button that says view details and read me the error message" with "im not good with technology. Fix now! idk all this tech jargon. You're confusing me" instead of clicking the obvious red button that says VIEW DETAILS... They just shutdown without trying, instead of using critical thinking. Unless your target audience are these people, their feedback doesn't matter much in my opinion.

MediaLabz

This issue has been brought up multiple times. It would be a really simple change to implement. Hopefully they do so when they bring in node.js and (eventually) docker support, but this keeps on being pushed back.

wbknght

To people who says AINT NOBODY TIME FOR THAT like me,

ChatGPT summarized the first entry:

The individual is frustrated with Enhance's use of the term "website" to describe what should be an "account" hosting multiple sites. This confusion is hindering the product's adoption, as users find the terminology misleading and question the company's overall competence. The individual suggests changing the term to improve clarity and aid in wider adoption.

JohnB

wbknght ChatGPT always tries to word things so positively. I "encouraged" it to take a different approach:

These critics are simply griping about terminology and misunderstood pricing, showcasing a hostile attitude instead of offering any substantial criticism. Their stubborn resistance to change and penchant for dramatic overreactions might be the reason they're overlooking a service that could actually benefit them.

8Dweb

JohnB LOL

josedieguez

for many is confusing, for clients too.

8Dweb

Perhaps a compromise would be to allow the hosting company to set the terminology utilized, similar to language files...

twest

8Dweb that's actually the best idea lol

manu

Had brought this up already https://community.enhance.com/d/758-ability-to-rename-websites with no action on this :-( My vote is for the word “container” which is the actual thing.

MediaLabz

manu Maybe @Adam will let us put it to a vote?

Adam

The difficulty with a software product which is used by potentially millions of end users is that it's impossibly to please everyone.

Yes Enhance does support addon domains and that does mean you can have multiple "websites" under a single Website in Enhance. This functionality exists for 2 reasons; to support migrations from Plesk/cPanel and for customers running on tight margins who do not want to pay the per-website licence cost. However, we don't want to encourage this as the use of addon domains means that you lose the benefit of each website having its own container. The recommended setup is that each website is created as a separate Website.

Also bear in mind that, whilst this is obviously a predominantly English speaking forum, a large percentage of Enhance customers use the panel in languages other than English. Website has a literal translation in every language.

We are considering if there is a way we can enable specific translation IDs to be overridden by you (the hosting provider). Then you can use any terminology you like.

JohnB

Adam We are considering if there is a way we can enable specific translation IDs to be overridden by you (the hosting provider). Then you can use any terminology you like.

I think this is the best approach and not just for this specific issue. If we can override translations it gives a lot of flexibility ie "Delete" vs "Remove", warning messages etc.