Error adding subdomain

ordinary

I'm getting an error when trying to add a subdomain on an account:

Failed to add 'test.sonofagundiner.com.au: Error { kind: InvalidArgument, entity:
Some(Zone), message: Some("MX and NS records must never point to a CNAME alias") }

I assume this is causing the process to fail because although the A record is created, the home folder for the sub-domain and the LiteSpeed configuration doesn't seem to be completed.

As far as I can see there's no NS or MX pointing to a CNAME.

Has anyone had experience with this error?

Adam

Is it possible that you already have a CNAME entry for the subdomain name in the parent zone? Could you either post a screenshot of the DNS zone (with the domains removed if you like) or send it in a support ticket?

ordinary

Adam I was able to resolve the issue.

The account was imported from cPanel. There were infact DNS entries I overlooked.

Although the MX was pointed to "examplemx.com", there were also CNAME records for mail., pop., imap. All pointed to "examplemx.com". Once I removed these I was able to add sub-domains normally.

After removing the DNS records for the test subdomains I'm still unable to re-add those normally. It complains that they already exist though I can't see them in the domains section or any associated DNS records.