WHMCS Enhance module - cancellation problem - Enhance Control Panel

WHMCS Enhance module - cancellation problem

MediaServe

If a WHMCS admin terminates an Enhance hosted website, the customer is not deleted nor is his/her package removed.

I imagine the same holds for auto-cancelled websites too but I haven't tested it yet. I assume so because generally the same function in the module serves both.

The problem is that if the customer can still login, he/she can still create a website without being charged. At the very least the package associated with the hosting should be removed too.

Would be nice if a customer without any remaining website or package would be removed too, but I get that will create orphaned data within WHMCS unless the orgid field is removed from WHMCS as well. It would aid cleaning up no longer needed customers from the Enhance database and the UI list of customers.

Adam

The terminate and suspend module commands will only terminate/suspend the subscription in the enhanceSubscriptionId custom field under the WHMCS product. They don't remove the customer account as the user may have other subscriptions, either through WHMCS or manually created. However the user should not be able to create websites if they only had one subscription.

Is it possible enhanceSubscriptionId wasn't set for this customer?

MediaServe

Adam Ah, so perhaps the customer list somehow should show packages as suspended then? I'd already deleted the customer I was referring to, but there's one website on the estate that has been suspended, and I can visit the customer and view the package and confirm the package itself is suspended too, so that might have applied to the other customer too. However I still think the customer list would be helpful to show suspended packages in some fashion so we can visually see that customer cannot create websites they shouldn't.

As we get into cPanel migration I find a few customers have additional packages they should not have, probably due to failed migrations that have been re-provisioned after Enhance updates to retry, so I'm focused on trying to make sure we don't have clients taking advantage.

cPFence

MediaServe However I still think the customer list would be helpful to show suspended packages in some fashion so we can visually see that customer cannot create websites they shouldn't.

+1
Actually, the Enhance WHMCS module needs a lot of improvements and adjustments. I wish my team and I could find some spare time to completely rewrite this module, and maybe even share it with the Enhance community. I understand that the Enhance team is currently busy with recent core updates, so I’m not expecting the WHMCS module to receive any updates soon.

@MediaServe P.S. Please check the message I sent you in the cPFence ticket system when you have time.

ClouderNode

cPFence im willing to help fund a module if it's in your plans

cPFence

ClouderNode
It’s not in our plans right now, but if we do get around to it, we’ll definitely share it with the community for free. Thanks.

XN-Matt

I certainly think that if the user has no active hosting accounts or packages, that their Enhance account should be closed/limited/removed. Leaving accounts with nothing dormant just because of linking to an orgID is bad.

There are also data retention issues at play here, storing customer name and email address in what could be a forever time period, well outside of timeframes where we'd need that data (GDPR comes to mind).

Whilst the logic for logins is different, at least on cPanel/Plesk, once deleted, it was gone and we knew there was nothing left.