DracoBlue We moved all our shared hosting customers away from Plesk to Enhance from October 2023 through August 2024. Overall, we lost a few in that move, but we did our due diligence to let our customers know why we were moving our shared hosting products away from Plesk.
As we were moving we received feedback. Most of them feel the email is more rudimentary, but workable (compared to the free version of Plesk Premium Email which is a stripped down Kolab Server). ALL of them love the backups, because it just works vs. Plesk backup pro which takes FOREVER to restore a site. ALL of them love the much faster page load/ TTFB of the Enhance system. A fair number of them feel the interface is better, but some things, like DNS records (I man come on, we need a table-like system for large-scale edits) and setting up email users are more difficult in Enhance than Plesk - And I agree with them on those points. ALL of them hate the limited options for logs in the current system, but since we made the commitment to step in an help until better logs come to the interface, they are generally happy.
With that said, All but 2 of our larger dedicated customers are still on Plesk, and will remain there (with a few exceptions) while our new vm customers can decide what they want.
I was reading about losing a large customer by another forum member, and the first thing I thought was, that is your fault. Why would you force that high-paying customer to move, and go through the changes involved, and then not IMMEDIATELY rectify by moving them back to the original platform that worked for them. I am sorry, that is NO fault of Enhance, but is their fault.
I made the SAME initial mistake when I migrated our test base of customers in October of 2023 (around 50 customers). I thought I had done my due diligence, but had missed some glaring issues with the Enhance of that period. I immediately reached out to the 4 customers who were unhappy, and moved them back to Plesk servers. Fast forward to July-August 2024, with v. 11, those same customers were ready to take the plunge, and are now very happy (except for email and logs) with the overall experience.
We have the normal complaints about Enhance from our customers, but we also have a much higher number of complaints from Plesk customers (for different reasons) and some of those Plesk issues have tickets that have been open for months or in 1 case over a year. Nothing is perfect.
I don't think we have a single open ticket with Enhance that has an unresolved matter. And all but a few were resolved by the Enhance team in hours vs. weeks with Plesk
