Shaijee Don't waste your energy on these kinds, they just want attention, poor souls..

lets all focus on making enhance the greatest control panel in history by sharing our feedback and yes we will share our feedback no matter how small changes we want to see in enhance cz ultimately it'll gonna make enhance great and us as users happy!

    I understand the frustration with bugs, but I find it a bit hard to follow the complaints about missing features compared to other control panels. When I decided to progressively migrate my entire infrastructure from cPanel to Enhance, I evaluated the available features and made a choice. I also considered the backup functionality, and in the end, I moved part of my servers because, while it's not perfect, it works for me at the moment.

    No one is forced to make these migrations, and basing decisions solely on the roadmap is a mistake.

    Personally, I’d rather have a feature arrive late than see a disaster from an early release forced through due to community pressure, without proper testing.

    For instance, I absolutely need Node.js, but I’m not going to start complaining just because it’s been pushed to 2025 on the roadmap. I fully understand that the dates on a roadmap are just indicative, and this was a risk I knowingly chose to take.

    That said, what I might suggest is creating two development tracks: one for new features and one dedicated to bug fixes. There are some bugs that are quite simple to fix but have been ignored for a bit too long. Perhaps this is due to the extensive code rewrite in v12, which might render some bug fixes obsolete anyway.

    Guys chill. I am developer and I know how things works. Most of the requested stuff requires restructuring and I believe Enhance is doing this major changes, so they can easily do what the community needs in future updates. Software engineering is not as easy as it looks like and people makes mistakes. I believe they have seen their mistakes and have changed the course of development - that is the reason for being late on features. Once the restructuring is done, I am confident that Enhance will deliver its promises for better control panel and all stuff done right. Be patient.

    DracoBlue We moved all our shared hosting customers away from Plesk to Enhance from October 2023 through August 2024. Overall, we lost a few in that move, but we did our due diligence to let our customers know why we were moving our shared hosting products away from Plesk.

    As we were moving we received feedback. Most of them feel the email is more rudimentary, but workable (compared to the free version of Plesk Premium Email which is a stripped down Kolab Server). ALL of them love the backups, because it just works vs. Plesk backup pro which takes FOREVER to restore a site. ALL of them love the much faster page load/ TTFB of the Enhance system. A fair number of them feel the interface is better, but some things, like DNS records (I man come on, we need a table-like system for large-scale edits) and setting up email users are more difficult in Enhance than Plesk - And I agree with them on those points. ALL of them hate the limited options for logs in the current system, but since we made the commitment to step in an help until better logs come to the interface, they are generally happy.

    With that said, All but 2 of our larger dedicated customers are still on Plesk, and will remain there (with a few exceptions) while our new vm customers can decide what they want.

    I was reading about losing a large customer by another forum member, and the first thing I thought was, that is your fault. Why would you force that high-paying customer to move, and go through the changes involved, and then not IMMEDIATELY rectify by moving them back to the original platform that worked for them. I am sorry, that is NO fault of Enhance, but is their fault.

    I made the SAME initial mistake when I migrated our test base of customers in October of 2023 (around 50 customers). I thought I had done my due diligence, but had missed some glaring issues with the Enhance of that period. I immediately reached out to the 4 customers who were unhappy, and moved them back to Plesk servers. Fast forward to July-August 2024, with v. 11, those same customers were ready to take the plunge, and are now very happy (except for email and logs) with the overall experience.

    We have the normal complaints about Enhance from our customers, but we also have a much higher number of complaints from Plesk customers (for different reasons) and some of those Plesk issues have tickets that have been open for months or in 1 case over a year. Nothing is perfect.

    I don't think we have a single open ticket with Enhance that has an unresolved matter. And all but a few were resolved by the Enhance team in hours vs. weeks with Plesk

      8Dweb As we were moving we received feedback

      I think our biggest blocker oddly and is something so basic. Catch-all email.

      A significant amount of customers use this and until that is added, it will (and has) stopped customers moving across.

      I +1 this.
      Incremental backups are good.
      Incremental updates are better 🙂

      If we had a bunch of small updates, it'd be more reliable and less people would nag.

      ecknz

      They are behind schedule, are admitting to it. In other posts they've explained WHY a lot of the updates stopped. Because a lot of the new feature requests are TIED to this particular update. So there is no point implementing change just yet.

      I am confident the Enhance team will do this big ass update by the end of the month; then release weekly updates to patch up any bugs, then the coming month will have new feature updates monthly at least 🙂 surely anyway.

        slimx People will still nag 😀 But realistically, the nagging is less if they implement properly and test rather than dump it early to save getting nagged at. Realistically, the quality control is the most important thing to me - I'd rather wait and it be done right than deal with issues

        Personally I don't see the moving of release (albeit a little dissapointing) as anything but a good thing. It shows they care about the product

        To sum up, most of us could wait and would also expect it to take longer for a stable update to be released, but if the Enhance Team could be more active and more transparent about the current dev status, it would be much much better.

        So, @Adam you guys know we do stand on your side, right? 😃

        The big question is: will the update be released this month.

        We need to plan as we were waiting for 12 at least to be released to start moving some clients. and our plesk licenses end on christmas so ... and we have a lot of nodejs apps that enhance does not support yet.

        No idea what to do. we don't want to deal with plesk anymore but enhance still is not ready yet even with all the updates mentioned on the roadmap.

        🤷‍♂️

          mike I suggest you be prepared to use Plesk for a few months more. 12 is such a significant change that I won't use it for production before 12.0.1 comes out.

            mike I’m counting on it, but my intuition suggests otherwise.

            mike we are not prepared 😀

            My suggestion will be that you should switch to monthly licenses of every service you use and start partially moving your clients starting from next month till the v12 will be released (hopefully) and well tested, then when enhance is ready with node update hopefully in February - May, you can then move your remaining node clients.

            Also, if possible downgrade your server as you migrate your non-node clients to lower further monthly budget overhead..

              pratik_asabe we get all our licenses in dec because of the 50% discount plesk offers and its yearly. Guess we will go for monthly next year & ditch the yearly after we do the math no idea.

              Our main goal was to centralise all our servers as the main focus of enhance is “multi server panel”. That was the main goal.

              I believe we will need to forget about that in the next 6 months.

                mike Our main goal was to centralise all our servers as the main focus of enhance is “multi server panel”. That was the main goal.

                I understand, I'm also looking forward to achieving that someday for us but I'm afraid that has to wait until enhance started on new feature releases and do it more frequently so all those who's stuck and waiting enhance to be fully prepared for migration will finally be freed from monopolistic giants!

                6 days later

                pratik_asabe Don't waste your energy on these kinds, they just want attention, poor souls..

                lets all focus on making enhance the greatest control panel in history by sharing our feedback and yes we will share our feedback no matter how small changes we want to see in enhance cz ultimately it'll gonna make enhance great and us as users happy!

                They deleted my comment, and I don't know what was wrong with it. I think the team uses that IDs to demoralize users so they can operate independently. Now I feel like they won't be able to bring something professional.

                  Shaijee They deleted my comment, and I don't know what was wrong with it. I think the team uses that IDs to demoralize users so they can operate independently. Now I feel like they won't be able to bring something professional.

                  Do not pay attention to these things, sometimes to avoid bad impressions on new members moderators took these steps and i think this might also be bcz of some policy voilation (use of some bad words or something, idk).. Never ever apologize for raising voice for community, there will always some who resist, keep contributing. Peace! ✌

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