Addon domains not responding to nslookup

xtego

I have a weird issue. I'm not sure what I'm missing or if this is a bug. I have a client with a single primary domain and then about 10 addon domains. I'm expecting enhance to handle the DNS for all of those addon domains. However, when test with nslookup, the server only responds with entries for the primary domain. If I run this in windows:

nslookup ClientAddonDomain.com ns1.myDnsServer.com

I get this:

*** ns1.myDnsServer.com can't find ClientAddonDomain.com: Server failed

What's going on here?

Aliysa_Enhance

xtego This could be caused by a number of reasons. If you are happy to share the addon domain we can take a look at the setup for you.

xtego

Aliysa_Enhance

one of the addon domains is ignitewilliamsport.net. The two ns servers in the central registry for thhis domain are the two enhance dns servers.

Adam

Is DNSSEC enabled on the domain at the registrar side? If so, either disable it or enable DNSSEC in Enhance and update the DS records with the ones from your Enhance panel.

xtego

Adam
Ugh... yes. That's gotten me before. Good call. That explains it. Thanks!