boltflare
Is the document root maybe symlinked to another location? Have you checked the web server log?
Adam
aymanaaoun
Still haven't figured out. I am using Openlitespeed and other websites on this server are working fine. Just WHMCS has issue
*****@*******:/# tail -f /var/local/enhance/webserver_logs/eff636c5-f**************bb24b8.log "209.222.107.178" "1739458265" "GET / HTTP/2" "403" "0" "712" "-" "HetrixTools Uptime Monitoring Bot. https://hetrix.tools/uptime-monitoring-bot.html" "185.174.110.102" "1739458273" "GET / HTTP/2" "403" "0" "712" "-" "HetrixTools Uptime Monitoring Bot. https://hetrix.tools/uptime-monitoring-bot.html" "116.71.167.107" "1739458276" "GET / HTTP/1.1" "403" "0" "0" "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/133.0.0.0 Safari/537.36" "116.71.167.107" "1739458277" "GET /favicon.ico HTTP/1.1" "403" "0" "0" "https://my.boltflare.com/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/133.0.0.0 Safari/537.36"
I'm getting similar errors for Laravel websites:
Forbidden You don't have permission to access this resource.Server unable to read htaccess file, denying access to be safe
aymanaaoun Well. Laravel is not officially supported I think.
All update processing was successful and error free on my systems! Thank you
webnestify Surly any PHP app is supported?
j36digital
Fixed it by running apt update && apt upgrade
@Adam Hi, I have an environment with 350 websites and 15 servers in production. Do you recommend that I upgrade now or should I wait a little longer?
Thank you very much
bocagua No, wait.
I have more than 20 servers with the system down.
Laravel is just a PHP framework, it will work fine on Enhance.
The upgrade tool sets all document root permissions when you run v12-upgrade upgrade-app-server but it could be that the document root is symlinked to another location. If so, set the group owner of that directory to www-data and it should fix the problem.
v12-upgrade upgrade-app-server
www-data
I was able to find the problem, it was file permission errors. On another note, unique_id_module was commented in my apache2 conf, not sure why, I re-enabled it. this was needed for ModSecurity
unique_id_module
Thank you for your response. I was able to fix my issue using @Adam recommendation
Adam If so, set the group owner of that directory to www-data and it should fix the problem.
Thank you dear, Everything is fixed.
Adam Send a support ticket, we will help you.
boltflare Check tail -f /var/log/apache2/error.log does it show any errors?
tail -f /var/log/apache2/error.log
Most probably it could be permission errors (that was for my case). I had to:
cd /var/www/<website_uuid>/public_html chmod -R 755 . find . -type f -exec chmod 644 {} \; find . -type d -exec chmod 755 {} \; chown -R <user>:99 .
Run above with cautious, as you have to correctly replace the website uuid and <user>
Send a support ticket, we will help you.
Thank you @Adam @Aliysa_Enhance, going to wait a day or so for fixes to be pushed before updating though!
Zoinkies it’s all good from my update experience, you don’t need to wait for any fixes
I'll also wait 😁 hundreds of servers to process.
cPFence saved me.
All sites offline.
This resolved
Congratulations to the team by the way as I said I done all updates in less than hour with cup of coffee. Without any issues!
So far I've had problems with offline sites.
The FTP accounts have disappeared and no one can access them.
Some customers complain that some websites don't work well.
Some sites have database coding problems, etc.
cPFence It also helped me get my sites up and running. But the panel still doesn't work. Probably watch out for the update when you use MariaDB.
netzen
Make sure you have the latest orchd for the Redis fix:
apt update apt install orchd
