On a scale of 1 - 10 what rating do you give your v12 upgrade experience (not the delay just how the upgrade went).
1 - is garbage and everything sucks, enhance is horrible I want a refund.
10 - is perfection couldn't have been better, I'm taking Adam out to dinner.
Comment the number below
9/10
3/10 Enhance NEEDS a BETA branch way to many issues with UI etc that could have been prevented if there was a BETA release before stable
btraill its not about finding the dark cloud, i am being realistic and pointing out issues, expecting the Enhnance team to act on those comments which they do, and things are improving.
Its a commercial Service, Stable version needs to be stable, Merchant need time to adjust their products (Cpfence etc), yes support acts fast and short issues out, but trust is built on reliability, stability and organization
gmakhs Merchant need time to adjust their products (Cpfence etc),
Completely agree. I'd make a beta channel that can only be accessed via custom install script. No way to switch to beta from the interface. This will avoid "I switched to beta and everything sucks I need support" have a big banner that says "NOT FOR PRODUCTION USE" too.
Anyway LET'S GET MORE VOTING HERE. Someone should create a thread for DISCUSSION related to the experience.
Kosta The team has become more transparent, the release was present as ready ! but it wasn't and many features didn't even make it to the release , and also the bugs we found the first minutes,
BUT
This seems to be a learning experience for the team and they seem willing to change and improve, also they did started being more honest - open, this is something i respect.
Things looking positive
Who need testers when have customers?
gmakhs also they did started being more honest - open, this is something i respect.
This but I found it very disappointing that immediately after they started, suddenly many posters got way more dramatic. I really thought the openess would calm people. I have said that many times. But what actually happened is people getting more worked up.
If people want openness and honesty about delays they HAVE to behave better than this.
I at a rating of about 6/10 points taken for each issue.
Upgrade was easy but....
I upgraded and had issues with two servers connecting to mariadb repo so the upgrade only half worked and Adam fixed it up within around 30 -45min from time ticket was created last night NZ Time.
Might be due to this.
12.0.2 - 13th February 2025
Enhanced
During the database server conversion from Docker, dependency errors whilst removing potentially conflicting packages are now non-fatal.
Total number of snapshots
0
Backups taken in the last 24 hours
0
Sites are still working but have these issues to fix
DNS records are not displaying under any domains except for the control panel and if a server hostname is deleted and added again. I removed and added back anything that did not have custom records as I'm using Cloudflare.
Cloudflare settings have dropped off under integrations and can not add back in.
These might be due to using Ubuntu Pro for the 1st issue or they are all related to the db issue
JohnB its normal for people to be Dramatic, they Delayed a Release since August, with the excuse being the last few months oh we run tests to make sure is stable, they released it, and people realized that no actually good testing had occur (see laravel, database,UI issues). People updated thinking this is a STABLE update and it wasn't .... all that leads to anger.... and is understandable....
Personally i lost faith to Enhance being able to BETA test and until there is a BETA branch i won't be in a hurry updating to the next version before is few weeks old.
My PRODUCTION server are not there to test
Also there is a bug with the new release and LARAVEL website, which i have been experiencing on the the 11 version on backup restore and migrations, i reported it but was never solved so i am happy it might be solved now that so many people are facing it
Mixed thoughts
This is a huge update, so hopefully it's all smoother sailing from here on, but it certainly should be a learning point for Enhance with some key takeaways for future updates. Once again, congrats to Enhance for the milestone.
gmakhs People updated thinking this is a STABLE update and it wasn't .... all that leads to anger.... and is understandable....
Absolutely. I was referring to people losing their mind when Adam said the update was postponed for a few days.
But I absolutely agree their testing was not sufficient. Beta channel is needed.
My other company focuses on software development, and we really aim to roll out bug-free software. We put in days of testing, yet somehow bugs still slip through when we go live. The tricky part is that the more customizable the software is for end users, the higher the chance of bugs cropping up. For instance, with Enhance, one client has a typical setup and experiences no issues, while another client installed something that the Enhance team didn't consider, which could potentially mess up the system. Plus, as we add more features, there's more ground to cover in testing, and sometimes we overlook things that should work fine, only to discover theyāve broken even though we didnāt change that code.
Adam and his team's quick response to fixes has been quite remarkable. I know from past experience that beta branches can really slow things down, especially with a smaller group of developers and testers. If I were in their shoes without a big team and budget, I wouldn't go for a public beta. However, I would set up a private beta for folks like cPFenceāother software developers who can effectively test and provide feedback, while also making sure their software works well with the upcoming release.
I can't give it a proper rating just yet since I'm waiting to upgrade, but after hearing about everyoneās experiences and the way Adam and his team are handling things, I'd lean towards an 8.
7/10 small issue with VirtualHost config not applying (reported and being fixed), backups not showing initially, but did after the going through documented steps.
