Post v12, Roadmap, Platform Concerns

JohnB

XN-Matt Even down to decisions being made, once again, without notice and what appears, lack of discussion with the wider customer base.

It is true they should clearly communicate and document changes and have utterly failed at doing so recently.

Even down to the docs, there are still references to docker in a lot of places. Which isn't even use for up to date installs.

Yup.

But as twest said, everything else has been covered like 5 times already via long posts where people complain and nothing changes. Don't need another

XN-Matt

twest A lot of this drivel is just your opinion too. Moving the phpmail to run by the webserver was great for my use case and I had asked for it for years.

Your use case. What about everyone that got used to doing this a certain way, who had hosts on networks that can't send SMTP email, or domains on Cloudflare. It broke them all without any consideration. Some advanced notice and better testing could have avoided this and identified who and where it would impact. We only found out many weeks after the change about the Cloudflare issue when one cusotmer had lost a lot of outgoing email because it was all rejected due to the SPF record not accounting for this combination (which it should if you support CF OOTB).

twest This isn't an airport, no need to announce your departure.

Where did I say that? Get a grip.

JohnB It is true they should clearly communicate and document changes and have utterly failed at doing so recently.

Yes, and I am hoping that posts like these really push home this needs to massively improve. Their customers and their end users are not a dev platform now.

JohnB Don't need another

This implies you expect everyone to read the whole forum. No one has time for that.

Everyone has their own right to read and air their concerns in any way they see fit but in the same way, you don't have to read it.

ivansalloum

XN-Matt +1

gmakhs

twest The more Enhance fails to get a grip and run professionally the more of this posts will arise, i dont blame the users.

XN-Matt

gmakhs The issue is that we have customers paying to use this product and when there are real basic but repeat problems, it just makes us, you, every one that has opted to use ECP, amateurish.

Kosta

For me management is very bad.
Developer (Adam very good) and his posts here are very good… I really miss him being here replying to us.
Currently and in the past you don’t get even single email when update gets released.
GUI issues where needs 1-2 hours to get fixed simple div tags . Doesn’t get fixed for over a year m.

They publicly stated that under development is the archive backups and recently 4 releases are full with other stuff but not what they state they are working with…

Instead they to hire another dev to help them catch up with their release dates, they deciding it’s better to remove release dates and delay and piss everyone.

gmakhs

Kosta you know that Adam is part of management and partially owner right ?

Also I don't believe they can afford more developers and that's understandable

Kosta

gmakhs yeah I know he got 51%+

I am customer I really don’t care what they got I want good product with reliability.
I started paying for another license just to help out for them. Not like it’s much just 5a but still…
And I do believe this kind off posts are not useless but helpful to them to shape up their product and company .
It’s up to them if they willing to improve or just getting pissed off when read it.

sikmo

twest usually I would agree with you, ranting posts are not useful. But here I think you are wrong on several points.

Firstly, enhance is build for DEVs mainly. I can't do.my job if with every release I have to look for everything that changed. So full reliable changelog would help a lot.

Changing the backups logic was not mentioned anywhere (from v11 to v12 - or did I miss something?). Changing the API on many and many endpoints isn't mentioned anywhere - we develop tool to show exact changes from version to version to be sure.

I am not asking for detailed depiction of every change. Just that the change occurred and what it means for us.

And let me ask you this - if enhanced changes some feature you use. And othera asked for the change years. Enhance did not put out that the behaviour changed. What will you do? My guess is that if that is a big issue. You notice hours after. Small things days. Maybe weeks. When you notice, you will debug. Hours? Days? Support tickets from you and many other? And all this could be resolved if this change was mentioned. You would know before upgrade and would be prepared.

Does this "notify about changes of behaviour" seems for you like a bad thing? I am completely sincere here. I don't understand why you wouldn't want this.

gmakhs

sikmo I was not aware there were changes in the API till now

sikmo

gmakhs oh yes, there are plenty 😃 excuse czech language, but from colours and version numbers it should be pretty clear.

gmakhs

eddiecheng What you mean? Enhance price is high, Enter price is only low.

sikmo and i honestly believed this is the only stable think with enhance

eddiecheng

When the price is high people complains and boycott. We should appreciate enhance. It's really an amazing product. I love it. It's better than directadmin and hungry Cpanel.

All my customers love the simple user interface. Sometimes simple is good. Also i believe they are trying their best to provide updates to this wonderful product.

DracoBlue

I also have a few concerns about the direction Enhance is taking, but at the same time, I appreciate many of its strengths. The platform has tremendous potential - a lot has been accomplished in a short period. Of course, more time is needed to implement all the essential features, but I’m far from dismissing the panel. On the contrary, I’m rooting for it, especially since the technical support is top-notch.

Version 12.0.0 was a milestone, and it’s clear that the team is now beginning to roll out additional features outlined in the roadmap. For instance, I reported an issue to Adam regarding backup restoration when using S3, and within just two days, a fix was released. That’s an impressive turnaround - in Plesk, I would’ve waited weeks for a similar update.

JohnB

DracoBlue good to see positive feedback as well.

pratik_asabe

DracoBlue I reported an issue to Adam regarding backup restoration when using S3, and within just two days, a fix was released.

This is why we share feedback, but unfortunately users here see the feedback as negativity and its very sad!