Tools Plugin now available

ss88us

george Hi George,

I think a quick browser refresh should do the trick! Let me know if it worked.

Adrien

ss88us I tried it too. At the moment, it didn't work yet for me, and I could not see any changes on the panel.
I've tried several times.

ss88us

Adrien That's strange. Once you've added the snippet and refreshed the page, if you are logged in as an account that is the Owner, you should see a Tools link in the menu, like so:

tools menu

Failing that, you can navigate to https://your-control-panel.com/tools and that should load the tools area. If not, there's something really wrong and perhaps the console log would show more details.

Adrien

ss88us No luck. I've redone everything. installed the script and followed perfectly all steps.
logged in from a private browser.

When I type your URL, I get a 404 Sorry, the page you are looking for either doesn't exist or you don't have the correct permissions to access it.

ss88us

Adrien Hi Adrien,

Assuming the script was added to the HTML code, I believe there's an issue with the code. Could you let me know any debugging logs (chrome debugging tools)? If you'd prefer this to be private, you can email plugins [@/at] ss88.us and I can debug further.

Adrien

ss88us Thank you Steven! I'm doing it and emailing you the details.

george

ss88us Hello Steven, I have exactly the same issue with @Adrien .

ss88us

george Morning George,

Could you do the same (if you know how) and send me any console debugging information to plugins [@/at] ss88.us?

Adrien

ss88us Okay I have reinstalled the index with the script to do another and send you the email with the data.
Problem: I have over +6000 JS errors in my console ;-)
Impossible to see the one involving your tools. Here's the list:
Im using a private incognito browser:

/api/login/memberships:1 Failed to load resource: the server responded with a status of 401 ()
index.js:1 401 ''
/api/login/memberships:1 Failed to load resource: the server responded with a status of 401 ()
/api/login:1 Failed to load resource: the server responded with a status of 401 ()
/api/login/memberships:1 Failed to load resource: the server responded with a status of 401 ()
/api/orgs/1070dfd8/subscriptions:1 Failed to load resource: the server responded with a status of 401 ()
/api/branding?orgId=10dfd8:1 Failed to load resource: the server responded with a status of 401 ()
main.41c974e7.js:2 Uncaught (in promise) Error: Request failed with status code 401
at e.exports (main.417.js:2:1489075)
at e.exports (main.41c7.js:2:1491524)
at XMLHttpRequest.m (main.41c974e7.js:2:1484327)
/api/migrations:1 Failed to load resource: the server responded with a status of 401 ()
/api/orgs/1b8/subscriptions:1 Failed to load resource: the server responded with a status of 401 ()
/api/servers:1 Failed to load resource: the server responded with a status of 401 ()
97load.js:74 Uncaught TypeError: Cannot read properties of undefined (reading 'includes')
at setupTab (load.js:74:101)
6774load.js:74 Uncaught TypeError: Cannot read properties of undefined (reading 'includes')

Adrien

Hey Steven here is the error of the tools:

load.js:74 Uncaught TypeError: Cannot read properties of undefined (reading 'includes')
at setupTab (load.js:74:101)
setupTab @ load.js:74

I think this is what you're looking for.

Adrien

I think I have modified my index file too many times and messed up with the code. Now I can't see my own live chat widget anymore. Could you confirm this code for the index is correct:

<!doctype html><html lang="en"><head><meta charset="utf-8"/><meta name="viewport" content="width=device-width,initial-scale=1"/><meta name="theme-color" content="#000000"/><link rel="manifest" href="/manifest.json"/><title>enhance</title><script defer="defer" src="/static/js/main.45Xxxdc4e7.js"></script><link href="/static/css/main.5XxFx33c09.css" rel="stylesheet"></head><body><noscript>You need to enable JavaScript to run this app.</noscript><div id="root"></div><div id="modal-root"></div><div id="mobile-portal-root"></div>/body></html>

How can I reset the code to its original content? This could also help others who tweak this page.
I know I made a mistake and should have had a backup.

Thank you

ss88us

Adrien Hi Adrien,

You'll have to reach out to support or do some digging. Mine looks like this, but the src of JavaScript and CSS are unique to the install. You can find them files if you navigate to those directories.

<!doctype html><html lang="en"><head><meta charset="utf-8"/><meta name="viewport" content="width=device-width,initial-scale=1"/><meta name="theme-color" content="#000000"/><link rel="manifest" href="/manifest.json"/><title>Enhance</title><script defer="defer" src="/static/js/main.41c974e7.js"></script><link href="/static/css/main.50b33c09.css" rel="stylesheet"></head><body><noscript>You need to enable JavaScript to run this app.</noscript><div id="root"></div><div id="modal-root"></div><div id="mobile-portal-root"></div></body></html>

I'll take a look at the Tools code and see if I can find anything. Are you the 'Owner' when logged into the CP?

Adrien

ss88us Thanks a lot Steven. Yes I was logged as the owner.

It would be beneficial if a third Enhancer who is more knowledgeable than me could also attempt to install your tool. If he has the same problem, we know it isn't due to a faulty deployment on my part.

@AdamM Adam, Do you think you could give it a try?

Adrien

ss88us Steven, is everything okay? What can I do to move forward?
Do you think it's an issue with your tool integration? Or do you think is it caused by my newbieness?
Or perhaps a mix of both ;-)

AdamM

Adrien I don't want to make unofficial changes to Enhance. Sorry

ss88us

Hi @Adrien,

Line 74 in my code is basically trying to 'read' the account data part of Enhance via the API. You have a lot of 401 errors in your logs and these are classed as 'Unauthorized' errors. My script won't work unless it can read this information provided by Enhance.

For example this line should not be showing 401's:

/api/login/memberships:1 Failed to load resource: the server responded with a status of 401 ()

When incognito, if a refresh does not 'fix' the issue, there's a deeper issue. I don't think it's my script (but it could be!). I would love to jump in and take a look at your ECP, but understand that might not be possible. If you think it's possible, reach out via the email above and I'll take a look and try diagnose the issue for you.