The downfall of Rocket

Zoinkies

https://rocket.net/blog/rocket-net-joins-hosting-com-to-build-and-deliver-industry-leading-saas-web-hosting-platform/

In recent times I have seen on forums and social media that the quality of Rocket had dropped substantially as they grew, now to find out they're partnering up with hosting.com.

Personally, I have moved hundreds of customers from hosting.com and continue to do so, the biggest complaint being poor support and slow hosting.

I use to be quite worried as Rocket grew and people knew them more, and presumed a lot of customers would choose them over us, I was wrong to worry as it appears.

What's your thoughts? I see this as a massive win for me, I have been converting hosting.com customers for ages and now I think I can start converting Rocket customers now they're affiliated with hosting.com.

bgabler

That’s very strange you’ve seen that. We have a 98% satisfaction rate and I literally have not seen a single post where our quality of support has dropped, would love to know sources so I can have Jess look further.

In any case, this is the come up for Rocket.net. I’ve been in this industry 23 years and am beyond proud of what we’ve built.

I’m beyond excited for what’s to come as I step in to the Chief Product Officer role at hosting.com, where I’ll oversee all product and software development.

I’m confident that with the Rocket.net product offering now available on hosting.com, you’ll move those customers back.

We also have major plans to launch a Rocket.net “Lite” set of SKUs for sites that may not need Managed WordPress hosting, ultimately making it so any WordPress site on our platform is powered by Rocket.net.

Stay tuned, incredible things are coming.

Feel free to email me any time as well with any suggestions and/or concerns, I’m always ready to talk and happy to provide some free access to our product via hosting.com or Rocket.net directly. (Ben@hosting.com)

Zoinkies

bgabler Honestly just seen people comment about it when asking for hosting suggestions. I just think it's a bit of a sell out to see Rocket going from being fiercely independent to becoming intertwined with hosting.com.

As you said you've been in the industry for so many years but you aligned with hosting.com, a company that's dogged on by people who actually value good quality hosting as what Rocket provided for so many years.

In fairness too, everything you built which is top tier, is such a stark contrast to hosting.com, seems a weird cop out.

Zoinkies

Zoinkies edit: you use to boast about your 10/10 benchmark scores, which was really cool and inspired myself and most likely others to strive for better, but now you've aligned with hosting.com where the best benchmark you'll see is the website loading full stop.

bgabler

Zoinkies I’m sorry you feel that way, but I’m here for a reason: customer success.

Looking forward to doing what I do best, which is building industry leading hosting products that drive real results for customers.

Whatever experience you may have had with hosting.com, that was yesterday, and I was not here yesterday, but I’m here today and I invite you to watch as we build the best platform in the industry.

jamess

Hello,

Thank you for sharing your thoughts with us. We understand that our growth and partnerships can raise questions and comments, and it's important to listen to the different perspectives from our industry. While no company is perfect, we are continuously working to improve our services and customer experience. Platforms like Trustpilot and Google Reviews reflect the progress we’ve made toward greater customer satisfaction, and we remain committed to raising that standard even further.

We’ve also strengthened our leadership team with the addition of Ben Gabler as Chief Product Officer, bringing valuable expertise to our support team and service performance. The goal of both Rocket.net and Hosting.com is to provide the best service and support possible; every piece of feedback helps us to improve, and we appreciate you taking the time helping us towards that goal.

Best regards,
Jameson, Customer Advocacy

Kosta

Guys while you here, can you share some tips on db tuning as big players with big servers…
Or vote to existing feature requests and suggest new features to make this platform even better…

Kind regards
Kosta

bgabler

Kosta absolutely!

Typically, I always start by making sure all of your tables are innodb and not myisam.

Next, you’ll want to run a db optimize which can be done several ways, but I like to use “mysqlcheck -o $dbName” from the command line.

Next, to tune MySQL directly you can download and run MySQL Tuner to look for any server side optimization opportunities: https://github.com/major/MySQLTuner-perl

Hope this helps 🙂