Anyone else seeing latency or packet loss with Hetzner lately?

Tony

Hey all, quick question — is anyone else noticing high latency or increased packet loss with Hetzner recently?
I’ve got five servers split between Nuremberg and Falkenstein, and I’m seeing packet loss ranging anywhere from around 15% to 70%, affecting both the websites and the Enhance control panel. I have another 4 in Singapore with them, which are fine. These are all just Hetzner Cloud instances with dedicated resources CCX23's and CCX33's.

Connections from APAC to the EU DCs seem especially bad — MTR consistently shows the loss starting around core-spine-rdev1.cloud2.fsn1.hetzner.com inside Hetzner’s core network.
Planning to reach out to Hetzner about it, but just checking first if it’s a more widespread issue.

nhybgtvfr

can't tell about any comms between Nuremberg and Falkenstein, don't have any servers in Falkenstein

had pings running for an extended period, getting this for comms between different servers all in Nuremberg:
rtt min/avg/max/mdev = 0.389/0.636/1.743/0.169 ms
rtt min/avg/max/mdev = 0.465/0.654/3.680/0.338 ms
rtt min/avg/max/mdev = 0.427/0.675/6.022/0.546 ms

in each case, the max time was the initial ping and response

same for comms between different servers in Nuremberg to servers in Helsinki:
rtt min/avg/max/mdev = 23.777/23.977/28.451/0.418 ms
rtt min/avg/max/mdev = 23.715/23.970/26.983/0.307 ms

zero packet loss across all of them.

gozen

Have you tried contacting their support?

JohnB

gozen

Planning to reach out to Hetzner about it, but just checking first if it’s a more widespread issue.