Customers for Reseller Plans should be editable per package

kyzoeadmin

@prasad0889 Ok i understand, I would take it a bit further then. I would love to be able to edit the individual resources located on a user level. I have for example users that run 50 mailboxes with a total amount of 200GB mail, now i must create a separate package for every user which have a different mailbox of webspace size, i would prefer to be able to override it on a userlevel.

prasad0889

@Aliysa_Enhance Could you please log a feature request for this?

Adam

We do have an open feature request for this - the planned functionality is the ability to override any package feature on an individual subscription with a custom value.

When a package is updated, you will have the option to reset any applicable overrides or leave the overrides as they are.

Adrien

Adam How will that affect Upmind synching?

prasad0889

Adrien You might have to manually update it on Upmind! Or you might run the Get Info tab to get the latest resources allocated.
But I am unsure if Upmind will be able to change the invoices accordingly or not. We will have to talk with Upmind related to it!

Adrien

prasad0889 Thank you Prasad.

A complete guide on Enhance <--> Upmind integration to understand what are precisely the limitations and what we shouldn't do which will break syncing would really help right now.

I'm not very clear for example how the communication between both systems work when:

Customers modify their profile in Enhance/Upmind
Do manual package upgrades inside Enhance affect Upmind?
etc...

I have like a dozen of cases where I'm not sure what will happen exactly.

prasad0889

Team, I would suggest that all the options in the package should be over-rideable as it will also allow us to sell custom packages as per the user requirement.

prasad0889

@Adam any update on this?

PradeepC

@Adam, Do you have any ETA for this feature?
We also do want all the fields to be editable if we are over-riding the client package.

Adam

No ETA at the moment. We're going to add some of these smaller features to the roadmap soon.

PradeepC

Any update @Adam or @Aliysa_Enhance on this request?
Small request, but can help a lot of us!

Aliysa_Enhance

PradeepC I'm afraid not. However package overrides on a an individual subscription basis is a popular request so we hope to roadmap it shortly. As soon as I have an update around this feature I will share it on this thread.