How to configure Enhance + upmind?

alexandre

Hi,
I tried to configure enhance with upmind, but without success, an error message returns.

API Request Failed [404]: No availbe servers for role Application to be placed on

Adrien

alexandre I'm also using both and am a newbie. It works very well on my side so if I can do it, you should too.

Have you checked if the server on your Enhance Estate that you are trying to connect to Upmind has the Application Role installed?

alexandre

Yes, I added the application rule to the server.
[https://ibb.co/bJVtZ9C]

Adrien

alexandre Does it work?

PS: Viva Brazil

alexandre

Adrien Unfortunately not.
PS: Obrigado e viva à todos nós!

mendozal

alexandre Hi. Have you tried contacting the enhance team via a ticket? They're usually very responsive and helpful.

API Request Failed [404]: No availbe servers for role Application to be placed on

If that's an Enhance API response, I believe they could tell what's happening right away.

I'm using Enhance + Upmind with no issues. The hostname I used to connect with the API is the control panel's. And the API key has full permissions..

Adrien

alexandre I think you should contact support because since it's your initial setup, I'm not sure what could be the cause.

Adam

This error message means that there are no available application servers. This is either because placement is disabled on all your app servers or that the app servers have been assigned as dedicated servers to other customer subscriptions.

Machiel92

As I don't want to create a new thread regarding upmind.
I'm currently in the phase of migrating customers to upmind.(I might regret this decision..)

Anyways, 3 customers done, and the errors are flying around my ears.
Somehow I can't link existing hosting accounts to customers.

So I thought let's create a completely new account, and nope yet again just provisioning erros.

Anyone else received these? If yes, what did you do to fix it 🙂?

mendozal

Machiel92 I'm having errors. It seems something to do with their implementation. I opened a ticket with them. Maybe you can do the same.

Machiel92

HI mendozal psybox
I already opened a ticket.

It worked yesterday and now it's failing. I'm getting the same internal provision provider error.
It doesn't matter what you do, existing customer or completely new customer. Just doesn't work :/

Glad to hear I'm not the only one haha.

psybox

I have literally just submitted a ticket as getting Create Account: Internal provision provider error from upmind, but with zero way to troubleshoot.

I did get a 404 error and that was because in Upmind, when editing the configuration product, you have to enter the OrgID which is found in Enhance, when you create the API token (this might help someone else with similiar)

mendozal

Machiel92 They're already looking into that.

mendozal

@psybox @Machiel92 There's been an update in the module and it's working now for me.

Machiel92

Yeah, I received answer and they fixed it. Good they did it quite quick!

psybox

Hi folks - forgot to update this thread. This is now working for me too. Important to note that in upmind, the org id against the provisioning item, has to be the orgid presented once you create the API token in enhance.