Regular 2FA issues to connect to Enhance CP as Admin

Adrien

Hello,

In recent days, I've encountered issues with the double authentication system.

As an Enhance CP admin, I frequently find myself having to input my 2FA code multiple times, and occasionally clear browser cache, among other steps.

Is anyone else facing the same problem?

PS: I encountered the exact same issue when using Upmind 2FA as well.

Adam

My guess would be that the time on your 2FA device is out, especially if it's happening on Upmind too.

Adrien

Thank you Adam I have just sync but Google Auth says that my time was already sync with Google servers.

My issue was resolved after I deleted all devices from login devices in Enhance CP > Profile

JohnB

Adrien You really shouldn't have to do this. What if the issue returns but worse and prevents login altogether no matter how many times you try? If you create a support ticket if it happens again, Enhance support has always been willing to help me out especially if it relates to figuring out a bug.

Adam

JohnB Adrien You really shouldn't have to do this. What if the issue returns but worse and prevents login altogether no matter how many times you try? If you create a support ticket if it happens again, Enhance support has always been willing to help me out especially if it relates to figuring out a bug.

In this case I'm not sure what further help we can offer. TOTP is a very simple protocol and requires no communication between the 2FA device and the server. The only requirement is that the time is correct on both the server and the 2FA device. If it were not happening on Upmind too I would suggest to check the server time is accurate.