xyzulu
Yes well, we have experience with ten thousands of web developers and site owners.
As a web hosting company, you can't fix everything for everyone.
These tools suggested come very handy to site owners, developers and web hosting companies that come to a point where they want to fix a hacked website as fast and easy as possible.
Resetting permissions is already presented on every major control panel for a reason.
Shit can go wrong when the user is not experienced enough. And it happens daily unfortunately when you scale.