Thinking ahead to full server migrations from cPanel to Enhance

MediaServe

This is planned for November, and I'm looking forward to it! I don't envision anything such as this, but will there be any way to migrate a cPanel server and also create the client accounts in Enhance from cPanel data? How will a billing system like WHMCS have anything to coordinate everything from the same server?

Should be fairly simple with SQL to switch the server and package but WHMCS will not have any Enhance orgid, package or subscription data to tie together between the two, as far as I imagine anyway.

Adam

I'm afraid you would need to manually populate WHMCS with the orgId and subscriptionId. Potentially a 3rd party module developer like ModulesGarden might be able to develop a script for this if you have a lot of clients to import.

MediaServe

Adam There's a roadmapped item for the November update:

cPanel user driven website migrations - fetch from remote server.

I can handle individual migrations so I can convert each website from cPanel to Enhance in our billing system, but here's a couple things that will be important as well if possible:

If you can fetch an account from the cPanel server please also ensure that the cPanel accounts is:

Suspended on the cPanel server.
cPanel DNS zone IPs updated (on the cluster and the server.)

That would be perfect!

MediaServe

If I can access postgres website data on Enhance I can handle a transition with WHMCS (I think anyway.)

This brings to mind a possible problem though. Imagine we have a hosting client with two hosting plans, one on server1 and another on server2.

We migrate everything from server1 and add orgid and subscription id from enhance.

We migrate websites from server2 and that probably creates a new OrgID for that website which should be tied to the same OrgID, and that will be problematic for migration. No a big problem to migrate from one Org to another per se, but will be a problem identifying which websites should be attached to an existing Org.

I guess it'll be somewhat manageable if we can produce a list of existing OrgIDs in WHMCS attached to the websites that has been migrated from server2. That'll probably be enough to ensure that existing OrgIDs in WHMCS require a change of ownership.

Not going to be very easy, but should be manageable if I am able to consider all the gotchas.

help_hosting_guru

why should account be suspended on cpanel server?

MediaServe

help_hosting_guru Without suspending the cPanel account you risk updating the database on both sides during the DNS propagation period. Imagine how that would affect a highly transactional e-commerce site! Some orders would be processed by the old cPanel website while other by the Enhance website. The only way to keep the database secure would be to proxy database queries to the new site from the old which would be more difficult. We don't currently allow database access on anything but the actual cPanel server to keep MySQL hackers at bay.

Anyway, imagine an online shopping website owner wakes up after migration to Enhance from cPanel and finds that half of his/her orders are missing but all the charges have been processed? A recipe for a nightmare!