I'll also wait 😁 hundreds of servers to process.
Adam
I was able to find the problem, it was file permission errors. On another note, unique_id_module was commented in my apache2 conf, not sure why, I re-enabled it. this was needed for ModSecurity
unique_id_module
cPFence saved me.
All sites offline.
This resolved
boltflare Check tail -f /var/log/apache2/error.log does it show any errors?
tail -f /var/log/apache2/error.log
Most probably it could be permission errors (that was for my case). I had to:
cd /var/www/<website_uuid>/public_html chmod -R 755 . find . -type f -exec chmod 644 {} \; find . -type d -exec chmod 755 {} \; chown -R <user>:99 .
Run above with cautious, as you have to correctly replace the website uuid and <user>
aymanaaoun
Thank you for your response. I was able to fix my issue using @Adam recommendation
Adam If so, set the group owner of that directory to www-data and it should fix the problem.
Thank you dear, Everything is fixed.
Adam Send a support ticket, we will help you.
boltflare
Send a support ticket, we will help you.
Zoinkies it’s all good from my update experience, you don’t need to wait for any fixes
Congratulations to the team by the way as I said I done all updates in less than hour with cup of coffee. Without any issues!
So far I've had problems with offline sites.
The FTP accounts have disappeared and no one can access them.
Some customers complain that some websites don't work well.
Some sites have database coding problems, etc.
cPFence It also helped me get my sites up and running. But the panel still doesn't work. Probably watch out for the update when you use MariaDB.
netzen
Make sure you have the latest orchd for the Redis fix:
apt update apt install orchd
Can´t change admin@admin.com Email in New Installation.
Adam orchd is already the newest version (12.0.1) I wrote a support ticket. The websites on the cluster servers were made operational by the mariadb-server installation.
I can’t understand how many got issues, but I don’t have any lol
boltflare We saw this on a few sites, incorrect permissions on a directory. Some were 700 but needed to be 755 at the higher level of the website directory.
If running litespeed, check the interface, will moan about .htaccess permissions but that itself might be a red herring if a directory above it has wrong permissions.
Website hosts that spends hours posting error comments here with customers websites down for hours but can’t send a support ticket to resolve problems in 5-10 minutes ???
My 99.998% uptime on CP server for a year with enhance and my newbie admin skills! Could be 100% uptime, if ain’t been rebooting it. I’m proud of Enhance and me lol
Kosta probably most of your websites are based in wordpress that's why , laravel and other frameworks have had issues on enhance from time to time specially with directory permissions
Kosta You should be rebooting servers every week 🙂
My updated list of issues after the update:
FTP accounts have disappeared. Nobody connects.
Account backups have disappeared from the control panel.
Some sites went offline, making it necessary to run apt install mariadb-server [SOLVED]
Some websites crash when trying to download files. [Nextcloud].
A website had coding issues after the change.
So far most MySQL issues I've seen have been caused by running the commands in the wrong order. You must follow the guide precisely. Do not run apt install mariadb-server first, this will install the Ubuntu package which is very old and not compatible with your data directory.
apt install mariadb-server
Adam Just what I did. This will brick the upgrade process. Uninstalling it doesn't fix it either. Waiting for your input via support.
Adam There is a prompt at some point telling you to do just that, which is probably where I and others got confused
cristianuibar
I did the same thing, I didn't have much of a choice, everything was offline. Also waiting for support
