Let's stop making fools of ourselves

twest

Mkay, I'll stop posting in the forums, best to bury everything in support tickets. If anyone needs help out of hours they can wait until enhance comes online and gets to their ticket, good idea 👍

pratik_asabe

Since i came to enhance and started involving in forums i realised many users here may be has no idea how IT industry works, or they're just kids operating in basement and doesn't have any clue how hosting business work.. bunch of immature gen-Zs and some in delusion... some responsible and knowledgeable experienced users like twest @xyzulu @JohnB cPFence and few others are the only members i think know how to guide this product and i respect that... my personal opinion is that business is like war if you cannot strike effectively then someone's gonna chop your head off....

You need to understand one thing,

IF YOU CAN'T TAKE CONSTRUCTIVE CRITICISM THEN GO HOME AND CHILL THE HELL OUT OR WHATEVER!

We're not idiots managing servers, operating business for years, we have valuable experience working with end users, experience using industry leading products, we know the the limitations and strength of other products, if we say this or that should be in enhance then we're helping improving the product...

xyzulu

There needs to be a balance.. and I am not there myself. In some ways, some information on these forums is useful.. in others it's a waste as it's just going to get lost anyway in time.

I have pondered creating my own "Enhance support forums" so that are least the issues with the actual space we have to work in can be addressed.. but then I realise it won't be good for me 😉

Yes, we need to take pressure off Enhance and let them do their thing.. I'm trying 😃

JohnB

Isaia-Arknet_PTY_LTD but stop demanding and insulting people every second post,

Can you post an example of this? I haven't seen any insulting. I've seen comments about how the Enhance could/should do better but nothing insulting. I haven't seen anyone insult anyone else here with the exception of a troll user that has left months ago.

Could be a language barrier as many here don't speak english as a first language. For example saying "its foolish to not test your backups" isn't calling the person a fool, its stating a fact.

That said, I am guilty of crying about things Enhance is doing poorly lol. If 10 other people here do the same, yeah posts can become an enhance sucks echo chamber. Not productive but its also the fault of Enhance because they aren't delivering a quality product in the last few months. For such a wellfunded panel they sure seem to lack manpower and testing. Oh shit I'm whining again.

Maybe if Enhance was more involved in the forum. Damn it! I did it again!

Maybe if we all lower our standards we would be happier. @twest you should stop worrying about disaster recovery. Your server wasn't meant to be restored shrug

twest

JohnB I'm just waiting for this jagoff to suffer a critical failure of something out of hours and come running to the forum for help. I'll be here waiting, to tell him to submit a ticket and quit making a fool of himself 💪

JohnB

twest Lol yeah. Or maybe with his relaxed attitude he's okay 70% uptime so he'd be okay with waiting. (i've actually seen hosting this bad. In fact it went down when migrating... twice, lmao)

8Dweb

JohnB nah, if your site runs 5 days a month, everyone should be grateful >8>.

@Isaia-Arknet_PTY_LTD
The forums are the exact place we should be able to vent a bit. There is never a 100% perfect fit between developers and users. There is always back-and-forth.

Good forums - like this one are here for that interaction. It should be obvious that Enhance team is moving forward to the beat of their own internal drum for the most part. That is why some frustration exists. It is natural.

I don't have to like the fact that my clients cannot see logs... OH @JohnB now there I go again... oops...

mikejc

This post is foolish. Are you calling another user a fool or? Everyone here loves Enhance. People are allowed to vent or share there DR process.

gmakhs

Problem is that people are paying money for a product that is not delivered as promised, and they have the right to vent .

MOST importantly in case of DR making public what went wrong, solutions etc helps everyone to be ready so the sacrifice of one doesn't become sacrifice of all !

Keep in mind that enhance support is one man team, and that brings a huge redundancy issue ,but also work load issue, so if something can be solved on the forum is better like that .
Personally each bug I find from now on I share it also on the forum, others can help or at least check their systems .

cPFence

I'm totally fine with any user sharing their real issues and concerns like long-time helpful member @twest and others do. Constructive criticism is a healthy and necessary part of any software community.

The problem, though, is with users who constantly complain, always saying Enhance is the worst at everything, will never succeed, and so on. If you truly feel that way, why are you still here? Are you contributing to making the platform better, or just trying to tear it down?

Let’s keep feedback constructive and respectful so we can actually help Enhance grow. And honestly, if you believe the platform deserves constant criticism and has no future, then why are you still using it in the first place?

JohnB

pratik_asabe many users here may be has no idea how IT industry works, or they're just kids operating in basement and doesn't have any clue how hosting business work

SO MUCH THIS. And they get upset when you call them out and say they need to LEARN. Like everyone I was a beginner once. Know what I didn't do? Argue with people who had decades of experience. Didn't ask for a lazy "Optimize Site" button. Instead I LEARNED how to optimize sites, how do harden servers etc. Wow crazy idea that you have to LEARN your business if you want to succeed. I DEFINITELY didn't call an experienced person troubleshooting in the forum a fool, that's a goldmine to learn from.

Didn't even notice he called twest out directly at first. Man that's foolish.

8Dweb nah, if your site runs 5 days a month, everyone should be grateful >8>.

This reminded me of a client I had. Outside business hours he wanted essentially every page to only have a message like "we are closed but checkout our products tomorrow at 8am"

Ur thinking "oh like a banner" No no. Every page ONLY had this message outside business hours. Not even menu was shown.

I explained why it was a bad idea of course and asked why he wanted this. He didn't want to get orders in the middle of the night. I offered that we can delay new order emails until morning. "But what if something happens to the site during the night?" MAN THATS WHAT YOU'RE PAYING ME TO WORRY ABOUT. Explained all the uptime monitoring and offered more advanced monitoring that would alert me should a page get messed up or something. "What if you're not available?"

Fuuuuuuuk that client was such a pain in the ass just thinking about it has pissed me off again.

twest

JohnB exactly... Exactly... Smdh

Incidentally your story has unlocked those memories, +20 years ago I remember that fad of ecommerce stores shutting down during off hours lol, what a wild time. The Internet is still hilarious, I have one big ecomm client that decided to cancel their Woo subscriptions to save themselves $1k/year (they do over $1mm/yr in sales with a high profit margin lol), and at least their last 20 support tickets about things breaking have revolved around their outdated pro plugins, I keep telling them they need to renew licenses so we can update, they just say "nah we can live without that feature working"... They never learn.

Anyways, yeah I'd love if things were as easy as passing all server admin shit to Adam was that easy, love love love it. I would just need him to expand his work hours to 24/day, and make sure he puts me at the top of the pile at all times, haha! I think what Adam has accomplished is great, and he's a genius for sure, but if I waited for him to get back to me then my 2 hours downtime from the V12 upgrade would have been 9 hours downtime. Maybe that's okay for OPs customers, but mine would absolutely roast my ass.

Fuuuuuuuk that client was such a pain in the ass just thinking about it has pissed me off again.

😂😂😂

8Dweb

Love that us old-timers are still around. The 90's and then Web 2.0 in the early 2000's was the Wild West, and people just had no idea that you could not do things like you did in brick and mortar shops...

Anyway... good times those... sitting in a data center with hardly any light, rear side of a rack putting out 1000 degree heat....

Isaia-Arknet_PTY_LTD

Isaia-Arknet_PTY_LTD The way enhance team wants things to be is.. if you have a problem.. open a Ticket.. do not waste your life (@twest)
10y in 2 weeks.. trying to fix it yourself 🙂

Just to clarify to the people who always tend to think they got it right and they know better!

I respect @twest and i was feeling sorry for his situation, but you only grasp my reality only after you grow up, and life hits you few times so hard that you ask yourself if 2 Weeks is worth the 10 Years lost.

Twest man, i am apologise if my text did not express my feelings towards your situation.

For your own good hope you managed to fix your server issues and restore.
For the rest, have a good day 🙂

JohnB

Isaia-Arknet_PTY_LTD only after you grow up, and life hits you few times so hard that you ask yourself if 2 Weeks is worth the 10 Years lost.

Dude that's you projecting. There is nothing wrong with someone dedicated to their business. That's how you succeed and have a good life 10 years later.