Improvements in Reseller Accounts

mendozal

I recently created my first reseller account and I found a few things I believe would be nice to have.

If the reseller package allows for app installation, Resellers should be able to select what app to auto install in their packages. This is currently not possible, and this value is inherited and blocked.
Resellers should be able to set mailbox number, sizes and type. Right now, these values are inherited from the reseller package.
If the main account set mailbox sizes to unlimited, or a >0 number, Resellers should be able to set limits from 0 to that number or unlimited.
Ability for resellers to set their custom smart host.
Ability for resellers to set their custom smtp for transactional emails.
Transactional emails should be sent from the resellers support email, enhance currently uses the main account's email address, so no white label experience. (this is something someone else also suggested).
Ability for the Reseller to set hard disk limits for their customers, inside the boundaries of their own reseller package.

If someone else is using the reseller functionality, please to add your own suggestions.

Luca

I really like those suggestions. They should be implemented to allow a real white labeled experience for resellers.
Especially E-Mails being sent from the "main" SMTP is not really in the best interest of the reseller.

PradeepC

Reseller should be able to add more customers on demand, or we as hosting companies should allow them to have more accounts, i.e. the total number of accounts field should be editable.

Aliysa_Enhance

PradeepC Nice suggestion! The ability to override individual package metrics is already logged for consideration.

For now there's a work around, you can upgrade a Reseller to another package 'Customer' > 'Packages' > 'Upgrade/downgrade'

PradeepC

@Aliysa_Enhance I am really looking for the feature to be live.

mendozal

Hi @Aliysa_Enhance

Any news about this? Specially points 2 and 3 regarding mailbox number and sizes.

Basically if a reseller plan is set to unlimited mailboxes and unlimited space, the reseller should be able to set plans with lower limits than that (for example, 4 mailboxes with 250Mb). This is currently not possible.

Right now if a Reseller package includes unlimited space, you cannot (as a reseller) create an email plan with limited space.

PradeepC

The Reseller functionality in Enhance needs some attention now. Most of the points are already highlighted by @mendozal! A few things from my end,

Editable Config Per Plan so hosting companies can add more disk space, websites or any other custom config according to the requirement, keeping the other configurations as they are.
Limit Email Disk space for reseller's customer.
Per Plan as a whole limits along with per website limit.