Version 12.3.0 released: Page 4 - Enhance Control Panel

Version 12.3.0 released

ivansalloum

And honestly, when the only response left is “if you’re not happy, just leave”, that’s when you know something’s really wrong. That’s when people feel they’ve been pushed to their limit, like there’s nothing left to say, because instead of addressing the real issues, the conversation just shuts down.

gmakhs

ivansalloum from the way posts like yours where are honest, pointing out the actuall problems and not fingers and without insulting anyone are left unanswered by the team, I think speaks tons.

cPFence

ivansalloum And honestly, when the only response left is “if you’re not happy, just leave”

That’s not what Adil meant. It’s fine to share feedback, whether it’s positive or negative, and even offer insights or recommendations. But there’s no point in repeating the same thing over and over. To be honest, it gets really annoying for everyone to the point that we almost want to stop using the forum!. Just express your feedback clearly once and move on.

ivansalloum

gmakhs Exactly … that’s the real problem. When honest, respectful posts pointing out real issues go unanswered, it speaks louder than any response could.

We’re not here to attack anyone. We care about Enhance and want it to improve. But that requires real engagement, not silence.

adil

cPFence

Yes that what I wanted to say, Thank you!

ivansalloum

cPFence Respectfully … I’ll be honest … I care a lot more about the future of Enhance than whether some people here feel annoyed. If the platform doesn’t improve or address key issues, that affects people’s businesses and livelihoods. That matters more than a few uncomfortable conversations on the forum.

If things were getting addressed, there wouldn’t be this cycle of repeated feedback. The fact that it keeps coming up says more about the situation than the people raising it.

andaga

Personally, I don't really contribute to this forum very often, but I'd also like to say that I've been on Enhance since February 2023, so that's over two years now!

There are tons of promises made about features we really need that are now delayed again, and the new roadmap is a disaster for us!

The one and only reason I'm still on Enhance, and I mean the only reason, is the multi-server support that the others don't have!

Every week, I check the other panels to see if one of them is creating a multi-server feature.

If I see that Enhance isn't improving much more this summer and remains stuck, we'll move everything to another solution. Which one I don't know yet... But personally, I'm fed up!

Kosta

Aliysa_Enhance can you prove it?
We ask for transparency and its complete blackout now.
Can we see behind the scenes Enhance team (10 developers in office ) or as we know it’s only Adam with 10 coffee cups on his desk trying to catch up alone coding everything..
I to see short video of everyone behind Enhance, introducing themselves and showing us what are their daily activities/works will relax me…

cPFence

Kosta

Lots of great software has been developed by just one or two talented developers and went on to lead the market with millions in sales. Think WHMCS, Dovecot, PHP, Exim, SQLite, just to name a few. They’re now powering huge parts of the world’s infrastructure, with millions of dollars in sales for some of them. cPFence, for another tiny but shiny! example, is built by only two coders , the rest of our team handles support, admin, and sales.

Our guess is that Enhance is probably similar, maybe 2–3 developers in total, and most likely only Adam has full access to the entire codebase while the others work on specific parts. Also, Adam was the owner of a successful hosting company that got acquired by GoDaddy, so he definitely knows his way around this market.

Kosta

cPFence yeah I know this, but will be nice to meet the team

cPFence

ivansalloum

We believe that adding your feedback once is more than enough. But if you still think that one or two posts aren’t enough and you really care about the future of Enhance, then it’s better to keep the repeated negative feedback in tickets. Constant negativity on the forum is affecting Enhance’s sales and driving people away.

ivansalloum

cPFence I understand your point, but pushing these concerns into private tickets defeats the whole purpose of a community forum. The forum exists so we can share feedback publicly, discuss openly, and hold each other (and the team) accountable.

If repeated concerns are affecting sales, that’s a sign the issues need to be addressed … not just hidden away in tickets. Transparency works both ways.

cPFence

ivansalloum

Not everything needs to be repeated endlessly to be transparent. But each to his own, that’s how public forums work. Hopefully, the Enhance team will add some forum rules to keep things moderate and reasonable.

ivansalloum

cPFence Honestly, you’re starting to sound like part of the Enhance team the way you’re defending this so hard. But I get it … you care about selling your security solution here, so of course you don’t want too much “negativity” scaring people off.

But let’s not forget … we’re all here because we care about Enhance working better for everyone. That benefits all of us, including those selling services around it.

gmakhs

cPFence the whole situation is due to enhance not giving a clear answer on so many questions missing. Deadlines etc, people here including me are not trying to diminish enhance sales, but to be heard , and also share feedback .

If community was complaining about feature that are not added, that werent promised as coming soon 2 years ago I would agree with you, but that's not the case here ... This "bad publicity" and "negativity" is solely driven from enhances team actions and it's up to them to address it NOT hide it .

For gods shake we have members here almost begging to be able to help enhance with even simple stuff (like open sourcing whmcs module ,)and I til recently were ignored.

So back to my point, enhance needs to address it with actions .

cPFence

ivansalloum

Obviously, we do care about Enhance since our product is built specifically for it. We were genuinely enjoying contributing to this community, but lately the atmosphere has been less appealing and pretty annoying, so we'll just stick to posting cPFence updates until things improve.

gmakhs

cPFence is that a threat ? "We will post only cpfence updates ".
At least this is how I recieve it when you claim to stop giving the good help and shares you been doing for so long 🙂 if community doesn't change attitude

ivansalloum

cPFence I get that you care about Enhance because your product depends on it … but honestly, if that’s the case, I’d expect you to care even more about the issues being raised here. Stepping back from the conversation because the “atmosphere” feels negative doesn’t really help anyone. If anything, it feels like you’re more concerned about protecting your business image than pushing for the platform to improve, which is what would actually help your customers and Enhance in the long run.

Telling people to stop raising concerns because it’s uncomfortable? That’s not the answer. The fact that users still have to bring up these issues means they haven’t been solved yet. I think someone like you, providing a valuable service to Enhance users, should be the first to advocate for fixing these problems … not stepping away from them.

cPFence

gmakhs

Threat for what and to whom? Sorry, but you’re being ridiculous. You should probably find something better to spend your time on instead of this childish behavior.

cPFence

ivansalloum

We operate and own cPFence, not Enhance. Protecting Enhance’s image is not our business. Feel free to keep repeating whatever you believe is helping Enhance improve. Good luck!.

Kosta

I think we need to have drink party together, get drunk and we sort it afterwards

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