Shaijee

While missed deadlines are certainly not a disappointment, with a major upgrade like 12.0 I am perfectly happy with Enhance taking their time to make sure that this ready and tested.

    jeff Yup.

    Many companies rush development and ship features with a horrible codebase that "will get fixed later" They never get fixed and this repeats with a bunch of "temp" fixes until eventually the entire project needs a rewrite thanks to technical debt.

    Adding new features correctly in a stable and future proof way usually takes way longer and is the result of good leadership that don't have project managers saying "just ship it as is"

    That said... it feels like their team is way too small for what they are trying to do. However it takes a LOT of time and manhours to get a devs to useful levels in a complex codebase.

      JohnB

      Knowing all that, it takes only 1 person to communicate a realistic roadmap. I'm not expecting development miracles. The whole issue with frustration on this topic is that on-estimate delivery of about 100% of the previous roadmaps has failed for over a year. It's a communication issue, not a development issue.

      By now I'm probably not the only one looking at roadmap updates thinking "yeah, right....."

      JohnB The longer it takes the more responsibility of 'release with very very liitle bugs' increases, or else its just a wait for nothing if eventually we've to wait another couple of days for followup sub-releases! That said im not against the important and big updates im just saying there are micro things, things which are still an immediate need like, DNS improvements (TTL, two-way cloudflare sync, etc.), backup improvements, UI/UX improvements at user side and so many are pending which are important to day to day operations.

      If you invest tremendous amount of time and effort on things which are not needed or can wait you not only dissapoint users but you also increases pressure to deliver in time on yourself which is not okay either, as i said earlier scaling shouldn't be done unless ground level things are sorted.

      Some of you guys sound like broken records. We get it -- you're not happy. Essentially just repeating the same sentiments over and over.

      Zoinkies I think its also because they add (and dont finish) features they want instead of listening to customers. For example they wouldn't allow editing invoices despite many complaints and requests.

      But its not unheard of that startups with initial success run into problems with sudden growth. Newly hired developers slow down development for quite a while before they are an asset.

        JohnB they added the retentions shit the other month, that’s really not of any use yet, when I’m still waiting for them to add the option to provision a app for Enhance after account provision. Not difficult stuff to add in WHMCS but Upmind it has to take years.

        Zoinkies I was expecting more negative reviews lol. Whilst I may agree -- two negative reviews online hardly points to anything.

        Imagine if Upmind goes down. Big companies like Stablepoint and Verpex use it, it would be a disaster.

        I still haven't decided to a better alternative, but it seems that WHMCS is the only option.

          wav3front both of those are owned by the same people who own Upmind. I imagine as they used WHMCS before they’d use it again.

          I have a feeling that it will be difficult to release version 12.0.0 this month. There are no concrete updates from the Enhance team on the forum at the moment.

            DracoBlue I have a feeling that it will be difficult to release version 12.0.0 this month. There are no concrete updates from the Enhance team on the forum at the moment.

            I feel that in the next two months. Also, it now feels like Enhance is not at mass production level yet, lot's of limitation.

              Shaijee Overall, I won’t hide that it’s partly a drama. This update has been dragging on for months, while PLESK has major updates every month that bring many changes. I’m not sure if the Enhance team is small or if they've somewhat fallen apart, because updates used to come earlier despite everything, and now we’ve had several months without any updates, which I regret.

                grradmin Agreed. To make such comparisons, one literally has to remove all nuance/semantics. Enhance has been in development for what... 2 years? A quick search would show you that Plesk has 200+ team members across the globe, and has been in active development since around/before 2001.

                Plesk is like the Michelin-starred restaurant (it's really not), while Enhance is a new and hot food truck trying to get its first menu right. Enhance needs time. Give it a chance to serve up something great.

                @DracoBlue What do you actually mean by "I won't hide that it's partly a drama"?

                  DracoBlue Overall, I won’t hide that it’s partly a drama. This update has been dragging on for months, while PLESK has major updates every month that bring many changes. I’m not sure if the Enhance team is small or if they've somewhat fallen apart, because updates used to come earlier despite everything, and now we’ve had several months without any updates, which I regret.

                  I regret losing my $500/month client due to panel limitations. He had been with me for the last three years but left within a month after switching from RunCloud to Enhance Panel.

                  Backup System Issues

                  The backup system is not realistic for production-level use: We can't customize the backup schedule as needed. There is no option to enable or disable backups site-wise; everything runs in parallel.

                  We only need frequent backups for a few sites, while others only require backups once a week or month. However, due to the current setup, all 49 sites are backed up every hour.

                  Email System Issues

                  The email system is unrealistic and lacks production-level features:

                  1. There are no restrictions on a per-domain or per-email basis, which is essential for managing a shared platform. The system lacks real protection against email spammers.
                  2. Useful RoundCube plugins cannot be used due to the panel's structure.
                  3. Clients frequently report RoundCube connection issues, SMTP errors, and draft save issues. Check Postfix logs (/var/log/postfix.log) for more...

                  Other Issues

                  1. I found yesterday that the LiteSpeed Cache plugin does not purge cache properly.
                  2. Quic.Cloud Domain Key verification has not worked for a long time.

                  These issues collectively led to my client leaving, which is a significant loss for my business.

                  • Rich replied to this.

                    btraill The replication of the control panel was initially planned for January 2023, so calculate how many months and years have passed.

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