NEW Enhance Roadmap: Page 8 - Enhance Control Panel

NEW Enhance Roadmap

standtech

JohnB you wish All your customers were expert but SERVING is the business 🙂 Anyway, I hope you are doing well.

Kosta

1st April, day for jokes…

Is Debian Better for Linux server doing web hosting than Ubuntu? As is the mother of all…
Would you guys go for Debian instead of Ubuntu or other distros when comes available later this year the support for it?
Is it cheaper to maintain security updates on Debian ?

dweb

Kosta 1st April, day for jokes…

Is Debian Better for Linux server doing web hosting than Ubuntu? As is the mother of all…
Would you guys go for Debian instead of Ubuntu or other distros when comes available later this year the support for it?
Is it cheaper to maintain security updates on Debian ?

I'd easily go to AlmaLinux or Rockylinux.

Kosta

dweb I had some experience with Alma, I won’t mind to use it yeah

MediaServe

Kosta Probably comes to what you're familiar with. I wasn't a fan of Ubuntu much, always was a RedHat flavor of one or another for me, but Enhance pushed me into Ubuntu and I'm fine with it now. I really hope we get needed features and bug fixes (Redirects created the panel go into /.htaccess improper location, email roles moves losing DKIM, app roles losing Redis/Ioncube, staging sites with incorrect db/user values in wp-config.php, etc.) before supporting other distros.

MediaServe

cPFence

... before hitting the “New Ticket” button.

I've been at this for 25+ years and I sometimes come across like that lol. I think many of us are so overworked and fried we sometimes miss the noses on our faces.

On our end I don't know why we get tickets asking for something so simple it should be obvious, but with so few details that require a half dozens responses to tease it out of them.

Support can be a long chain from client > reseller > host > vendor that I visualize a long line of bobbleheads shaking their heads in bewilderment.

JohnB

MediaServe with so few details that require a half dozens responses to tease it out of them.

Here is a story I got. Customer wasn't old or dumb enough to be this inept yet here we are....

The website isn’t working!!!!

What’s wrong with it?

It won’t let me in.

Are you getting an error message?

No, it just won’t let me in.

What happens when you try?

It loads, but I can’t get in.

Are you putting in your password?

Yeah, but nothing happens.

Nothing at all? No error?

Nothing it just says "Incorrect password."

[10 more rounds getting them to set new password only for them to say its still not working. ]

IT STILL WONT LET ME IN!!!!!!!!!!!!!!!!!!!!!!!!!!

Are you using the new password?

No.

Please try using the new password.

I don't remember it.

MediaServe

JohnB LOL that is epic!

I imagine this is the daily grind for all of us. I seem to fall into the same trap more often than I should. Today I was troubleshooting a relay denied error. I was looking at the SPF/DKIM for both sides of the email transactions (both on the same Enhance server) and all seemed to be fine AFAIK. Then I opened a ticket and @Adam said it was the email routing which was remote when it should have been local. I was certain I'd checked that first before looking into the SPF/DKIM stuff, but IDK. Such is life for me these days. Sometimes I feel like a dolt.

It is what it is.

pratik_asabe

JohnB hahaha... so true... we encounter with such clowns every now n then.. man thats painful for every single brain cell you have... in the end they just blame you for their infinite stupidity!!

twest

JohnB lmfao, relatable... How many times per day do you have to tell them to clear browser cache? Haha 😂😂😭

JohnB

twest

browser...cat you said? I don't like cats but my sister she has 3 cats and their names are....

8Dweb

Hello, IT... Have you tried turning it off and on again?
8D

bdd

8Dweb

it worked thank you!

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