Version 12.3.0 released: Page 3 - Enhance Control Panel

Version 12.3.0 released

pratik_asabe

gmakhs to be honest if you have more than 300 websites per server which is fairly common on shared hosting CL ,DA jetbackup works better than enhance and is cheaper .

I think big providers will take some time before change to enhance .

Indeed, couldn't agree more!

Jordan

Aliysa_Enhance Aliysa, I appreciate you being available and posting here.

Started using Enhance over a year ago, I've used a ton of control panels in the past and really enjoyed using v11 with the expectation that it was a mature and actively developed product. I've had great support and help from Adam, and overall it worked.

I upgraded to v12, it wasn't terrible; there were hiccups, etc. Then I realized S3 backups broke, and there wasn't any sign they were broken. There were no errors, no alerts at all.

Half-baked seems to be a common theme. There are some core features that don't entirely work; there is no alerting or monitoring about critical actions, and limited logging that isn't easy to self-debug. Some core features don't include essential settings, such as configuring PHP modules or OpenLiteSpeed configuration. The documentation is thin and outdated.

Everyone sees you and Adam on the forums, but there isn't anyone taking ownership. Where is your CTO? Who's the decision maker right now? I'm sure neither of you wants to dread coming to work only to see more issues and complaints. Someone needs to step in and make some changes.

Here are some good first steps that would be good to implement to gain trust with your customers.

Open up the roadmap to paid customers (login-wall), have planned and requested features, and allow customers to vote. The most votes are where the dev time should go. Stick to x number of features for a release.
When releasing, follow alpha, beta, and prod. Strong statements that alpha and beta are essentially not fully functional.
Patch update options, allow single patches to be applied, for testing versus having to wait for a release. Granted you can achieve the same with using alpha.
A testing program should be implemented, allowing customers to join, provide feedback, and submit bugs.
Support tickets and Bug submissions should be separate. If something is broken, support isn't going to be able to fix it.
Allow customer-submitted bug reports, and all customers should see them. Then customers can follow them and get notified when they're fixed and tested. There will be some triage required, but at least then a customer knows that someone has identified the bug, and that it's being worked on and a fix is in place that can be tested.

Lastly, this is more personal. So take it or leave it. Due to using other community forums for paid and open-source software, Falrum just isn't working. I suggest that you look at moving to Discourse. You have a product that can get very technical, and Discourse is actually a full-fledged forum software. You can organize the community-generated content better, there's a solved option for posts, and it has a more powerful search. Flarum is too fisher-priced.

This isn't an attack, just constructive feedback. There's a loss of trust; the posts on the community prove that. Someone needs to step up, take ownership and put a plan forth to improve the situation.

Oh and make sure that this thread is updated regularly. I just ran into an issue today with S3 Backups, that was solved easily, and it should be posted here https://community.enhance.com/d/2431-v120x-post-upgrade-common-issues-and-how-to-fix

Kosta

Jordan I never feel it as mature product. It was 1.5 years ago baby and it’s still baby product.
I was expecting (when I read the roadmap) in a year time to become mature but nah..

Jordan

pratik_asabe If we do business with 'shouldn't use this product if something is not working as expected because i don't want to disturb product devs by asking to add one simple feature which will help both' mindset then my friend you will have more expenses in your business than profits..

Big players are investing fortune on setups like cpanel + cloudlinux + jetbackup only because users ask for these things, and im not asking for investing millions to introduce a small but required feature!

I agree jetbackup is a backup only product, and it's so obvious no one can ask enhance to do jetbackup level improvements, im just asking to add browsing feature and fyi if enhance can do it for deleted sites then they can do for live backups as well...

If it were a simple feature, it would have been done already 🙂 You're pushing your requirements, but that doesn't mean it's a good idea for the entire customer base at this time. There are core features that are broken, and I'm pretty sure addressing those is going to be a better use of time.

You assumed my mindset, take a beat and put yourself in the shoes of others. Enhance doesn't work for your requirements, cPanel does. You're not doing anything different than what other customers have, your feature request is most likely not going to be implemented. Maybe ask if you can fund the feature?

You know deleted sites are just marked as deleted and still on the server? You're talking about viewing files on a backup server within a container. It's just just a line of code, if it was then don't you think they would have done it?

pratik_asabe

Jordan ou're pushing your requirements, but that doesn't mean it's a good idea for the entire customer base at this time.

You clearly have not experienced the issues end users get, not your fault, when your customers suffer from serious hack or infections and when they need to restore only specific parts and not the whole god damn website along with 5-6 rapidly changing sub domains then you'll understand the importance of such a insignificant feature..

Jordan put yourself in the shoes of others

i was there buddy, i was there in everyone's shoes, when you you work for years and years you see all the things you once thought would not exist in real world...

Jordan It's just just a line of code, if it was then don't you think they would have done it?

this is the problem with most community members here, they just can't see and accept that enhance is not listning to users and yes, they should've done it way before and im not asking to deliver this feature tomorrow im not delusional...

ivansalloum

Kosta Second this.

Aliysa_Enhance

pratik_asabe Thanks for sharing your thoughts.

The need to update language packs is exclusively driven by users who kindly share edits. Time permitting within a sprint packs can be updated - they require very little dev time.

Aliysa_Enhance

rdbf It's a great way to inform those who have requested changes/ using those language packs that there have been updates.

gmakhs

Aliysa_Enhance Can we get an answer on other critical questions posted here?

Aliysa_Enhance

Zoinkies Hi, I can't find an open ticket regarding these issue, please drop support an email and we'll happily take a look into this for you. I can see in the past that we helped resolve an issue with needing to restart PHP due to missing packages - same issue?

Aliysa_Enhance

xyzulu All good 🙂

xyzulu I am still confused though, you confirm some of the high priority bugs that have existed since v12, but language packs and minor enhancements are all we seem to see these days.

It's down to prioritisation again. Fixes, along with enhancements have been included in each release since 12.0.30. They are not enhancements or fixes for bugs which have got the most airtime on the forum but, they touch the most customers (for example less than 20% of our user base uses S3), are end user facing, cause tonnes of support, help meet commercial goals etc. It's a balancing act and there are only so many dev hours in a sprint. We're getting to them, I promise you that.

Aliysa_Enhance

pratik_asabe this is the problem with most community members here, they just can't see and accept that enhance is not listning to users and yes, they should've done it way before and im not asking to deliver this feature tomorrow im not delusional

I’m sorry to jump in but, we do listen. There is a very big difference between ‘not listening’ and ‘not basing the roadmap purely on requests from the forum’.

Each request and issue highlighted on the forum is investigated and logged our side, we’d be silly not to do this. User feedback is essential to our product strategy - it’s combined with a wider picture which may make it feel muddled to some.

pratik_asabe

Aliysa_Enhance which may make it feel muddled to some

TBH, I'm not bothered by UI bugs, i can live with it (coming from a person who loves things to keep tidy, organized but anyway)

But, i strongly believe that if you have operationally strong product, you can pitch in with confidence...

Aliysa_Enhance I’m sorry to jump in but, we do listen

If you survay this forum you'll realize that many users are complaining about waiting for features which they shared interest many months ago, way before v12..

I think i gave too much of my valuable time.. This conversation will not end so i think i have to back off from this conversation for now, you guys are doing great i just wanted to see enhance become powerful cp and we all can grow alongside...

ivansalloum

Aliysa_Enhance Aliysa, I appreciate you jumping in and taking the time to respond, but I have to respectfully disagree. I don’t believe Enhance truly listens. And I mean really listens. It feels like the threads, the concerns, and the feedback aren’t even being read carefully.

People here are raising real issues. We’re not just talking about feature requests; we’re talking about serious concerns about the future of Enhance, and by extension, the future of their businesses. This is not just about convenience; it’s about trust, stability, and confidence in a product we rely on.

Look at the last year: What meaningful features have been released that people have actively asked for and are now using? One? Two? Three? Maybe ten at best? That’s not enough for the pace this industry moves at. And please don’t get me wrong, I love Enhance. I think it’s a fantastic panel, and the level of support has been great. But that alone isn’t enough if we don’t see real, tangible change.

When I look at other panels and see how frequently they’re updated, how many new features they roll out, I can’t help but ask … why isn’t Enhance keeping pace? Why does it feel like the same issues remain open for years? I’m sorry, but saying “we’re working on it” or “it’s being considered” just doesn’t cut it anymore.

There are open-source projects maintained by a single person that move faster, fix bugs quicker, and implement new features more efficiently. That’s hard to ignore.

So please … spare us the corporate speak. We don’t need reassurances that things are being logged or considered. We need action. We need results. We need to see that Enhance is listening, not just be told that it is.

To those saying “if you don’t like it, leave” … I get where you’re coming from, but that attitude helps no one. The reason I’m speaking up is because I care about Enhance. If I didn’t like it, I wouldn’t waste my time here giving feedback or pushing for improvement … I’d just quietly leave and move on.

But I want Enhance to succeed. I want it to be the best it can be, not just for me but for everyone using it. Healthy criticism and feedback aren’t about tearing things down … they’re about building things up, making them better.

Saying “just leave” shuts down important conversations that could actually help move the product forward. If we all did that, there wouldn’t be a community at all.

I’m here because I believe in Enhance. I just want to see it live up to its potential.

gmakhs

ivansalloum
Last Year we gave up on Virtualizor and Softaculus for similar reasons, and moved to open source alternatives.

We wanted to do the same for Cloudlinux + DA, when enhance pop up and offered what we lacked the MOST,easy migrations (which are not a complete feature yet unfortunately but they do work), i personally contacted support and i asked for some Features, NEXT release they added them, i was so happy, finally a product that worth sharing profit from our sales with, so we decided to move some test clients (Thank god not all clusters). That was the last time i was happy with enhance.

Now i understand that things can go really wrong, it seems they run out of Funds, new investor came in so there was probably a big change and all that while cooking v12, things went to POT, i am not gonna spent more time on that though because is not my point, my point is that Enhance is still a Promising Product.

I hope they become more transparent and stop the corporal fluff.

All that being said we set a Deadline for enhance, and if nothing moves we will invest on opensource solution and built on top of that but there is no stress anymore Enhance still runs with beta clients, and the rest are on stable cluster

I am gonna though repeat that i still believe there is Future, and it worth to wait at-least until after the summer.

Aliysa_Enhance

gmakhs Now i understand that things can go really wrong, it seems they run out of Funds, new investor came in so there was probably a big change and all that while cooking v12

This is untrue.

franco

The lack of an option to change your own email password via webmail that is not yet natively available in Enhance is insane.

I don't know why they didn't make this a high priority.

It violates privacy laws on several levels.

gmakhs

Aliysa_Enhance
I appreciate you clarifying, and I believe you, but this is the image we get the last few months .

I am also happy to see you more active on the forums, have a great weekend .

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