Version 12.3.0 released: Page 5 - Enhance Control Panel

Version 12.3.0 released

cPFence

We believe that adding your feedback once is more than enough. But if you still think that one or two posts aren’t enough and you really care about the future of Enhance, then it’s better to keep the repeated negative feedback in tickets. Constant negativity on the forum is affecting Enhance’s sales and driving people away.

ivansalloum

cPFence I understand your point, but pushing these concerns into private tickets defeats the whole purpose of a community forum. The forum exists so we can share feedback publicly, discuss openly, and hold each other (and the team) accountable.

If repeated concerns are affecting sales, that’s a sign the issues need to be addressed … not just hidden away in tickets. Transparency works both ways.

cPFence

ivansalloum

Not everything needs to be repeated endlessly to be transparent. But each to his own, that’s how public forums work. Hopefully, the Enhance team will add some forum rules to keep things moderate and reasonable.

ivansalloum

cPFence Honestly, you’re starting to sound like part of the Enhance team the way you’re defending this so hard. But I get it … you care about selling your security solution here, so of course you don’t want too much “negativity” scaring people off.

But let’s not forget … we’re all here because we care about Enhance working better for everyone. That benefits all of us, including those selling services around it.

gmakhs

cPFence the whole situation is due to enhance not giving a clear answer on so many questions missing. Deadlines etc, people here including me are not trying to diminish enhance sales, but to be heard , and also share feedback .

If community was complaining about feature that are not added, that werent promised as coming soon 2 years ago I would agree with you, but that's not the case here ... This "bad publicity" and "negativity" is solely driven from enhances team actions and it's up to them to address it NOT hide it .

For gods shake we have members here almost begging to be able to help enhance with even simple stuff (like open sourcing whmcs module ,)and I til recently were ignored.

So back to my point, enhance needs to address it with actions .

cPFence

ivansalloum

Obviously, we do care about Enhance since our product is built specifically for it. We were genuinely enjoying contributing to this community, but lately the atmosphere has been less appealing and pretty annoying, so we'll just stick to posting cPFence updates until things improve.

gmakhs

cPFence is that a threat ? "We will post only cpfence updates ".
At least this is how I recieve it when you claim to stop giving the good help and shares you been doing for so long 🙂 if community doesn't change attitude

ivansalloum

cPFence I get that you care about Enhance because your product depends on it … but honestly, if that’s the case, I’d expect you to care even more about the issues being raised here. Stepping back from the conversation because the “atmosphere” feels negative doesn’t really help anyone. If anything, it feels like you’re more concerned about protecting your business image than pushing for the platform to improve, which is what would actually help your customers and Enhance in the long run.

Telling people to stop raising concerns because it’s uncomfortable? That’s not the answer. The fact that users still have to bring up these issues means they haven’t been solved yet. I think someone like you, providing a valuable service to Enhance users, should be the first to advocate for fixing these problems … not stepping away from them.

cPFence

gmakhs

Threat for what and to whom? Sorry, but you’re being ridiculous. You should probably find something better to spend your time on instead of this childish behavior.

cPFence

ivansalloum

We operate and own cPFence, not Enhance. Protecting Enhance’s image is not our business. Feel free to keep repeating whatever you believe is helping Enhance improve. Good luck!.

Kosta

I think we need to have drink party together, get drunk and we sort it afterwards

Kosta

cPFence anytime someone ask enhance wtf going on you coming to chill us out 😂

ivansalloum

cPFence Fair enough … you’re right, you’re not responsible for Enhance itself. But my point wasn’t about you protecting Enhance’s image. I was simply saying that as someone whose product depends on this platform, I’d expect you to care just as much (if not more) than the rest of us about seeing it improve.

But hey, since we’re both wishing each other well … good luck with those cPFence updates!

cPFence

Kosta

Don’t worry, you won’t be bothered anymore. You can take my word on it. Feel free to ask the Enhance team for a full desk tour next time too, not just a short confession video like the one you just asked for.

standtech

"Version X.X.X Released" : has become a reason for disappointing rants and raves in this community due to constantly holding off important updates. I stopped following up on community updates for a long time as the "roadmap" wasn't moving much. Hoping for the better updates in the coming quarter.

Vendoz

Aliysa_Enhance It would be cool to not have to defend each release.

You're right and I'm sorry for the controversy. We love your product and we're debating here because of this, but some things are really weird. I thank you for your presence and for your kindness, but at the third major patch that adds languages, it is normal that users complain because the backup logs are still missing.

Things like backup logs (which we had) should be done asap, I mean, we are not talking about bugs or features, but about common sense, and when common sense is missing, than here we are to complain, that's all. Let's hope that the next releases take a more functional and less "homework" direction.

Aliysa_Enhance

Vendoz It's okay - everyone has their own opinion, priorities etc.

This post may help you better understand how we make decisions on what features/fixes/enhancements make it into a release - https://community.enhance.com/d/2727-version-1230-released/48

gmakhs

Aliysa_Enhance I will like to point something kindly, a good example of what we mean when we say thst enhance doesn't listen is your decision here : https://community.enhance.com/d/2735-backup-restore-issue/26
Users clearly want both options, with the most popular one being same as v11, wouldn't be easier at this point to add a prompt of doing merge or override , which is clearly what most people want ?

I am trying to understand the line of thinking, that ked to the decision.

Have a nice day .

Aliysa_Enhance

gmakhs Happy to explain.

From a development perspective, adding this additional functionality is not easier than reverting to pre 11 functionality.

Please add a feature request for a 'prompt of merge or override'.

When it comes to feature requests and prioritisation of development we take into consideration popularity (remember only a very very small % of our users are on this forum), technical dependencies, development time, commercial goals etc etc.

gmakhs

Aliysa_Enhance To be honest with you, i like the fact that you seem to pay more attention to the community, Have a nice day, i will create a feature request, and reverting to v11 style is definitely GOOD since it will reduce the confusions and issues with our customers.

adil

Aliysa_Enhance (remember only a very very small % of our users are on this forum)

How are we supposed to properly vote for feature requests then?
You could at least set up a platform (something like featurebase.app) where we can log in with our Enhance accounts and vote on features.

That way, whether someone suggests something through support tickets or here on the forum, everything would be collected in one place and you’d have a clear view of what the community actually wants.

Right now, it feels like feature requests made here aren't really making much of a difference to the roadmap.

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