Wrong Application Role Installation - FIX the Issue Urgently - Enhance Control Panel

Wrong Application Role Installation - FIX the Issue Urgently

DracoBlue

I had a similar problem during the panel installation. When I selected OLS right away during configuration, it kept processing and processing, but still installed Apache. That's why now I choose Apache during configuration and later switch to OLS, and that works. I reported this to support once before.

Zoinkies

Don’t proxy your CP behind CF, it’s insanely hard to get it working - if it ever works at all.

Shaijee

Zoinkies Don’t proxy your CP behind CF, it’s insanely hard to get it working - if it ever works at all.

Cache is disabled by the page rules, and I have enabled development mode so that CF cache is disabled by default.

Shaijee

Adam If this is reproducible, can you you use the "developer tools" feature in your browser to generate a HAR file and send it in a support ticket? Please don't post it here as it will contain sensitive information.

Ah, I already switched it and am running a production site. But I can assure you that Apache was installed instead of OLS initially.

Note, it was not only showing on the Control Panel, but WordPress was also installed there. Here is the screenshot that I took back then: https://i.ibb.co/KjdLTbw/Screenshot-2024-05-23-at-10-00-38-AM.png

Zoinkies

Shaijee it’s not just cache, WAF, bot management, and communication protocols breaks enhance behind Cf. We spent months trying to get it to work flawlessly, we’ve moved to Varnish now and built it around ourselves.

Shaijee

Zoinkies it’s not just cache, WAF, bot management, and communication protocols breaks enhance behind Cf. We spent months trying to get it to work flawlessly, we’ve moved to Varnish now and built it around ourselves.

I know, but I have bypassed and whitelisted all of our server IPs.

prasad0889

Shaijee If Apache is installed, it will definitely show Apache everywhere!

Shaijee

prasad0889 Yes, Apache was showing up everywhere.

I was initiated to install OLS, but it ended up installing Apache instead. After that, I had to switch back to OLS from the Setting

prasad0889

Shaijee Yes, and that shouldn't have taken more than a few seconds.
Also, this happens only once when you install the server, and is not like keeps happening every few minutes/days/weeks etc.
I do not see this request as urgent but rather a small bug which can be fixed in a timely manner in a few months.

slimx

I can confirm - when you setup a new server it installs APACHE regardless of choice. Then i switch it over with no issues.

It is a problem, but not a URGENT issue lol.

Shaijee

slimx It is a problem, but not a URGENT issue lol.

It's an issue, I know it's not urgent. By the way, I complained about this issue 2 months ago to support, but it's still present. Therefore, I am marking it as urgent.

LOL

JohnB

Shaijee

I know it's not urgent

Therefore, I am marking it as urgent.

LOL

There is also a bug where if you add both db and webserver roles at the same time it immediately fails at adding db role and you have to try again a minute later. Its annoying and I also reported months ago but I can't call it URGENT. I want support to take me seriously if I need an URGENT resolution in the future.

If this is reproducible, can you you use the "developer tools" feature in your browser to generate a HAR file and send it in a support ticket? Please don't post it here as it will contain sensitive information.

For everyone who has this issue, next time you are adding a server, open up developer tools first and grab the network request made to install the webserver. Right click and save as or copy as HAR. Create support ticket with that info.

Shaijee

JohnB I am surprised that some people are trying to focus on the word "Urgent" rather than the panel issue.

I have not checked the developer tools, but I looked at the WordPress details, and it was showing Apache. You can see it here: https://i.ibb.co/KjdLTbw/Screenshot-2024-05-23-at-10-00-38-AM.png

slimx

xyzulu
The reason we are focusing on the word urgent is simply cause when there is something "urgent" it can be prioritised. This is a minor bug. Everyone has acknowledged it. I even chimed in to confirm it 🙂

JohnB
I'm actually not having this issue (the db / web server thing) never been a problem. I setup 2 new vps's today and both times nothing.

xyzulu

Shaijee Of course Wordpress would show apache.. so would the server role in Enhance. As posted before, this is a known "bug" but not much of an issue.. easily noted and adjusted when you install the web server role to a new server.

JohnB

Shaijee JohnB I am surprised that some people are trying to focus on the word "Urgent" rather than the panel issue.

"FIX the issue Urgently" is not something someone wants to see if the issue is not a major problem. Its also demanding ("FIX"). At least that's why I focused on this. As a consultant I have to be sweet and respond to these types of tickets professionally but its annoying.

Since the issue is urgent and needs FIXED why not spin up a new server as a test and send them the HAR request so they can actually help. A screenshot showing the result of the issue doesn't help them troubleshoot what caused it.

Shaijee

prasad0889 I do not see this request as urgent but rather a small bug which can be fixed in a timely manner in a few months.

JohnB Since the issue is urgent and needs FIXED why not spin up a new server as a test and send them the HAR request so they can actually help. A screenshot showing the result of the issue doesn't help them troubleshoot what caused it.

I gave them server access two months ago when I first encountered the issue. They said it was a Cloudflare problem and would be resolved soon. And, I turned off the CF cache and updated the firewall, Now, CF is no longer a barrier.

The same issue happened again, so I posted here. Adam asked for a HAR file after I switched to OLS and Hosted a Production WooCommerce site. I couldn't provide the HAR file this time but sent a screenshot (I have). I'll provide the HAR file next time I set up a new server.

Why "URGENT" Word????

I added "URGENT" just to draw attention, not to rush a fix. I just wanted to highlight that others are facing the same problem (Not only me). It worked, and I hope it gets fixed soon in future update.

Enhance is working well, and Adam's support has been great. I appreciate.

Thank you to all the members for their honest feedback and the judgmental opinions regarding the use of "urgent" words.

Best wishes to all.

twest

Shaijee enhance users are nothing if not pedantic, hopefully you learned your lesson lmao

JohnB

twest pedantic

TELL me the definition urgently please.

cristianuibar

I also noticed this when I installed an application server. I chose OLS, and the Apache logo showed up on the dashboard. I also was confused as to why that would show up.

However, after a few minutes, it updated itself to OLS. So I assume this is a setup process, somehow it will install Apache and convert itself to OLS after some configuration. I am not sure what happened or why but it works.

So everything works fine on my end on this server.

By the way, I use Cloudflare over my CP server. I have not encountered any problems so far, and I have 6 servers running on this cluster in total.